General > General Technical Chat
UPS brokerage Germany holding my Digi-Key capacitors? [resolved .... sorta]
IanB:
Since I've rarely heard good things about UPS for international shipments, surely everyone should be complaining to Digi-Key about their use of UPS? After all, it is their choice of shipping agent that is affecting their customers?
As a positive contrast, I recently had something shipped by DHL from the UK to the USA. It was picked up by DHL in London at 5pm on Wednesday, and it was in my hands in San Diego at 2pm on Thursday. USPS cannot even deliver letters that fast to an address in a neighboring city!
Siwastaja:
Nah, all the couriers are full of BS. Everyone complains about UPS but OTOH everyone complains about DHL as well, and so on.
Try Fedex? Again, everyone complains.
tooki:
--- Quote from: IanB on October 16, 2021, 03:40:04 pm ---Since I've rarely heard good things about UPS for international shipments, surely everyone should be complaining to Digi-Key about their use of UPS? After all, it is their choice of shipping agent that is affecting their customers?
As a positive contrast, I recently had something shipped by DHL from the UK to the USA. It was picked up by DHL in London at 5pm on Wednesday, and it was in my hands in San Diego at 2pm on Thursday. USPS cannot even deliver letters that fast to an address in a neighboring city!
--- End quote ---
Frankly, I had far more trouble with UPS shipments within USA than I have had with UPS shipments from USA to here!
And don’t forget that the complaints you see online tell us nothing about how widespread any problems are, since we only hear about the extreme failures. We don’t know what percentage of packages aren’t delivered uneventfully, but it’s likely to be the overwhelming majority.
Regardless, even if there were a superior alternative, which there isn’t, Digi-Key and UPS are intimately intertwined. Digi-Key operates has what amounts to its own private UPS sorting facility, such that they basically deliver containers to UPS ready to load onto a plane.
Someone:
--- Quote from: IanB on October 16, 2021, 03:40:04 pm ---Since I've rarely heard good things about UPS for international shipments, surely everyone should be complaining to Digi-Key about their use of UPS? After all, it is their choice of shipping agent that is affecting their customers?
--- End quote ---
To many countries Digikey offer a choice of carrier to the customer (as do other competitors such as Mouser). So, no, the customer usually has a choice but just leaves it on the default (UPS).
For most people the choice of carrier makes little difference, but in some locations specific services are worth picking one over the others (nearest Fedex pickup location to me is 4 hour round trip! yeah, no).
cybermaus:
Well, as OP bringing back on topic:
I briefly hoped it was solved, as it did not give the "delay" message for 2 days.
But I guess this is simply because it was weekend, maybe this part of UPS does not work in the weekend.
We are back to the old daily rhythm, I believe this is day 12 now.
I'll be calling Digi-Key again tomorrow, I want my Euro 50 back (I suspect I will not get it).
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