| General > General Technical Chat |
| UPS brokerage Germany holding my Digi-Key capacitors? [resolved .... sorta] |
| << < (5/6) > >> |
| khs:
The same happened to me some time ago. It's an UPS problem. It can be solved by Digikey only, so it's a good idea to call Digikey. |
| jc101:
Slight drift, I have a DPD package being held for payment of customs duties and taxes. But DPD only have my landline number on the details. The *only* way I can pay is for them to send a link to my mobile or e-mail address, and they say it is impossible to update their records with either of these details. So they can't send me a link for payment, and will be returning the shipment to the sender as "receiver refused to pay customs charges". Even the shipper isn't permitted to update the details. As the package is a batch of custom machined parts, it looks like I have to wait for it go back to the factory and get it reshipped via a different courier. The return can take up to 3 weeks apparently. This is a shipment from the EU to the UK. |O |
| cybermaus:
--- Quote from: khs on October 18, 2021, 03:10:18 pm ---The same happened to me some time ago. It's an UPS problem. --- End quote --- But remember: *Also* my order vanished from my Digi-Key order history. So they probably do not even have any process checking up on the UPS package anymore. Or maybe, (virtual) paperwork cannot be accessed due to the dropped order, causing the customs issues. I find it too much of a coincident they would both have dropped the ball independently. At this moment, it seems all I have to prove I have an order at all is the UPS tracking number, and the payment on my PayPal |
| woody:
Must say that my experience with Digikey is very good ever since I started using them more frequently in recent years. I order some special components from them a couple of times a year. Price wise they stack up to the competition (although the components I need are bl**dy expensive ;D ). For some reason I like their website better than these of the competition, clean and simple. They have my VAT number which gives me a VAT-free invoice. Shipping is free over €50,-. Usually my order reaches me within 2-3 days, by UPS Express. And, as already mentioned, if you have a question you can call them and get someone on the phone right away. If I compare this with Farnell in particular these last two aspects became much worse over the last year or so. Paul |
| khs:
--- Quote from: cybermaus on October 18, 2021, 03:42:04 pm --- --- Quote from: khs on October 18, 2021, 03:10:18 pm ---The same happened to me some time ago. It's an UPS problem. --- End quote --- But remember: *Also* my order vanished from my Digi-Key order history. So they probably do not even have any process checking up on the UPS package anymore. Or maybe, (virtual) paperwork cannot be accessed due to the dropped order, causing the customs issues. I find it too much of a coincident they would both have dropped the ball independently. At this moment, it seems all I have to prove I have an order at all is the UPS tracking number, and the payment on my PayPal --- End quote --- After placing the order you should received an email with something like an order number.. |
| Navigation |
| Message Index |
| Next page |
| Previous page |