| General > General Technical Chat |
| UPS brokerage Germany holding my Digi-Key capacitors? [resolved .... sorta] |
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| cybermaus:
So, since it had to go into professional equipment, for once I ordered with a real vendor, Digi-Key. Good name, well known. Bit pricey maybe, but should go well. Despite showing everything in Dutch, profiling a dutch website and support address, stuff had to be shipped from US, causing a €20 shipping on a €22 order. Worldwide 3-day express is their only option. Fine. I know that before I pressed the final order button. After the order was made, and despite receiving an email with order confirmation, my order vanished from my order history. Even now, 8 days later, no order history, and no response to an inquiry email on that. But more importantly: The UPS link on the one confirmation email I did get, showed the order arrived in Germany 1 day after ordering (is good) and still in Germany 8 days later (is bad). Apparently something called "UPS brokerage" is repeatedly holding the order. I called Digi-Key and they also do not know how or why, just that "UPS brokerage" can decide to keep the package up to 10 days if they feel. And this is not some gray China import with questionable declarations. This is all paid up from a reputable source in USA. Including VAT paid in full. Just some 20 film capacitors and 10 power resistors, so that should not trigger any warnings. Also, the way the Digi-Key support guy told me, this is at the moment a "big problem" in UPS Germany, many packages held. He made it sound as if Digi-Key has a Europe wide problem with UPS Keulen/Koeln in Germany. Anyone else affected? Edit: and to think I was only 30km away from Koeln last week myself for business. Should have driven there. |
| Berni:
DigiKey has nothing to do with this. Contact your local UPS office about this. The problem is likely that because this is coming from outside the EU the package has to go trough customs. If any required import duties have been already payed then its just a matter of sorting out the import paperwork. The problem may be the new EU legislation that packages under 22€ are no longer exempt from import fees. This caused a massive increase in the customs workload overnight as now all the cheep 2$ crap from China has to go trough the process and clog up all the customs pathways that ware not made to handle such a volume. As a result things can get delayed a lot. I hate it. Not only is the result of this that my 2$ crap from China costing me quite a bit more than 2$ but it is also slowing down things massively. |
| cybermaus:
As mentioned, all paid up, import fees and VAT. Also, in my experiance, since the China websites are now required to also charge and pay EU taxes, the delivery from China has *sped up* Yes, in the last 4 months, I have had faster deliveries. I pay $2 more to AliExpress, and it is there in less then 10 days. Good deal as far as I am concerned. Nothing to do with Digi-Key? Maybe not their fault, but I can only work through them, they are the client for UPS, not me. |
| Psi:
--- Quote from: cybermaus on October 15, 2021, 12:17:07 pm ---Also, in my experiance, since the China websites are now required to also charge and pay EU taxes, the delivery from China has *sped up* --- End quote --- That's not what happened, anyone can still send stuff to EU tax-unpaid, it just gets held until the receiver pays the VAT/duty. The difference is that this now happens for all items where as before cheap items were exempt. There was a big media push to let international companies know that this was coming and to give them time to register for UK vat if they wanted to, so they could avoid their customers getting annoyed about having to pay it themselves on a cheap item. The media then blew it out of all proportion and made it seem like every international company was required by law to register for UK VAT and pay it on every shipment they wanted to send to UK. Which is completely untrue |
| cybermaus:
--- Quote from: Psi on October 15, 2021, 12:26:52 pm --- --- Quote from: cybermaus on October 15, 2021, 12:17:07 pm ---Also, in my experiance, since the China websites are now required to also charge and pay EU taxes, the delivery from China has *sped up* --- End quote --- That's not what happened, anyone can still send stuff to EU tax-unpaid, it just gets held until the receiver pays the VAT/duty. The difference is that this now happens for all items where as before cheap items were exempt. There was a big media push to let international companies know that this was coming and to give them time to register for UK vat so they could avoid their customers getting annoyed about having to pay it themselves on a cheap item. The media then blew it out of all proportion and made it seem like every international company was required to register for UK VAT to be able to keep doing business in the UK. Which was untrue. --- End quote --- Could be, all I know is: AliExpress is now charging VAT on exit, and almost all packages from them arrived faster. Anyway, back to the original point: DigiKey put VAT and import on my invoice, I paid them, and it is supposed to be 3-day express. I know UPS cannot *garantee* 3days, and customs can do what they want. But it is unexpected from a USA company on a package that is all paid up, with a handling company (UPS) that knows how to handle the correct paperwork. And even more so if the DigiKey support hints that it is a broader problem specifically since last week on that specific entry airport. So I wonder if the latter is true at all: Anyone else affected? |
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