General > General Technical Chat
Waiting on hold with Newark
graybeard:
I hate dealing with Newark. Their customer service sucks.
About 15 years ago I bought some parts for a project at work with my corporate AMEX. Newark billed AMEX and was paid. However they marked my account unpaid and sent it out for collection.
I emailed them copies of the paid receipt. I spent a couple hours on the phone with them. Three times it was supposedly resolved and then they would send it out to a collection agency again.
I work for a very large Aerospace corporation, and since this purchase was for business I got our legal department involved, and suddenly the issue was resolved.
Thus I hate dealing with Newark!
besauk:
Pardon for resurrecting an old thread, but Newark continues to be a horrible company to do business with. I’ve ordered a couple of fairly pricey items from them in the past two years, and was treated to a mystery credit hold each time. After finally reaching a person in their credit team, they RELUCTANTLY released the order. Fast forward to now - again a credit hold. Do they think I’m running a multi year con??? Totally unacceptable and frankly insulting. I’ve never had this issue with any other vendor.
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