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Waiting on hold with Newark
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Smoky:
I placed an order with Newark on Monday for a Peak DCA75 Semiconductor Analyzer.

I received an e-mail Tuesday at lunch from Newark that the order is on hold due to a credit card issue and to call them to resolve it.

I log onto my bank account and I see that the funds are pending.

I call Newark to find out what the issue is.

After 50 minutes on hold a lady answers and tells me to reply by e-mail???

I ask, what is the problem? She says to read the e-mail they sent!!!!!!

:scared:


...the bottom of their email stated, if we do not get a reply within 48 hours, the order will be cancelled.

Guess what I'll be doing :)

Stray Electron:
  My AC went out a few days ago and I called a couple of AC places to see about getting it repaired. One of the places that I called doesn't answer their phone and their phone won't record a message and their recorded message says that "due to Covid" I have to Text them instead of talking to them on the phone!  I HATE Texting!  Guess who will never get any of my business!
Smoky:
I had an idea as to why the credit card payment stalled but the lady at Newark kept telling me to reply by e-mail.

Screw that after waiting on hold for an hour! I e-mailed Newark alright, I told them to cancel the order!

Anywho, since the lady at Newark didn't want to listen to me, let me tell EEVblog why I think the credit card payment went into "pending" status:

When I was checking out on Newark's website, I noticed as I typed my address, Newark's software started to do that "auto-fill" thing.

My address is "Dixie Trail" but Newark automatically abbreviated it to read "Dixie Trl."

It also added the four numbers after my Zip Code but without a hyphen (-) in-between.

Since I received a confirmation e-mail of the order from Newark, I imagined that all was good.

I believe these "abbreviations" throw up a flag with the banks!

Screw Newark!

Since time was getting short, and I wanted this analyzer by the weekend, I called Digi-Key by phone.

Digi-Key immediately pulled up my name on their computer, charged my credit card and I got instant approval.

I received an e-mail two-hours later from Digi-Key saying my order was shipped along with a tracking number :-+
bob91343:
My dealings with Newark date back to the late 1940s when I patronized their retail store on Jackson Blvd. in Chicago.  Even then, I preferred Allied but no longer remember why.

I wanted a transformer and after looking in their respective catalogs I found what I wanted.  The price from Allied was $1.76 and from Newark it was $2.20.  Thinking it unwise to stint on transformer quality, I bought the one from Newark and was unhappily surprised to learn it was the same Thordarson part.

Many years later I tried to buy from Newark but their minimum order requirement stopped me in my tracks.  I still haven't bought from them.
tooki:

--- Quote from: Smoky on August 18, 2021, 02:58:47 am ---
My address is "Dixie Trail" but Newark automatically abbreviated it to read "Dixie Trl."

It also added the four numbers after my Zip Code but without a hyphen (-) in-between.

Since I received a confirmation e-mail of the order from Newark, I imagined that all was good.

I believe these "abbreviations" throw up a flag with the banks!

--- End quote ---
I’m quite confident that the credit card systems handle abbreviations (and even misspellings) just fine, and are quite aware of zip code formats and how to decode them.

The address corrections, by the way, are almost guaranteed to be supplied by USPS, UPS, FedEx, or another vendor, all of which provide address verification software/services, based primarily on canonical USPS data.

So whatever the issue was, it definitely didn’t have anything to do with “Dixie Trail” vs. “Dixie Trl” nor with the zip code.
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