General > General Technical Chat
Warning against buying from ARROW
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james_s:
The rules may be different there. In the USA it is easy to initiate a chargeback and the system is slanted in favor of the customer. It can be as simple as a vendor not jumping through the necessary hoops to fight the chargeback attempt or inability to prove they are not at fault in order for it to be approved.
SilverSolder:

Three months is more than enough for them to sort out the problem, one way or another.  Asking the credit card company to step in after all this time is entirely reasonable.
Circlotron:

--- Quote from: hcglitte on October 28, 2021, 01:30:43 pm ---However, they will not pay interest, for bank charges and currency conversion loss.

--- End quote ---
They never received the bank charges or currency conversion charges in the first place.
Bassman59:

--- Quote from: Kerlin on November 02, 2021, 06:55:56 am ---
--- Quote from: james_s on November 01, 2021, 07:44:59 am ---Given the small number of large distributors like Arrow I would go out of my way to avoid burning any bridges. It's reasonable to expect a refund, it is not reasonable to expect them to pay you interest. Giving you a refund and offering a 10% discount on a future order was fairly generous in my opinion. I would not initiate a chargeback except as a last resort.

--- End quote ---

1- I did not ask them to pay interest.
2- Any bank would not and cant do a charge back without checking the circumstances - so there must have been a problem.
3- You don't know the if situation was a the last resort or not as you don't know the situation, here it is -
       It was $US 1600 development board, I had tried to sort it out for 3 months and I had emails from them which clearly showed the attitude to a refund.
4- I have never had a problem with them, is a one out of one out of one  statistic - lets try another invalid statistic two out of four in this thread have had a problem that's 50%.

--- End quote ---

Maybe in Oz things are different, but here in the US, if you start a fraud report or a chargeback with your card issuer, the first thing they do is say "we have issued a temporary credit to your account. If after our investigation we determine that the charge was indeed fraudulent/etc, that credit becomes permanent."

This means that you don't have to pay that part of the bill when due.

I have never had a chargeback request denied. Usually the turnaround time for the "investigation" is a day. And since you have all of that extra documentation from the vendor, there is no way your credit card issuer will deny your claim.

It is for this reason that I use only cards from "major banks" like Citi, Chase, Discover and Amex for online purchases. All you do is select the transaction on their website, click the "dispute charge" option and go. I love my local credit union but dealing with a chargeback with them is too difficult -- I actually have to call to start the dispute.
SmallCog:
I'm in Australia and haven't had an issue with them.

If I want something, I fire off an email, they call me for my credit card details and they send me an Australian tax invoice.

I don't muck around buying in foreign currencies it's too hard for the book keeping at work.

If there was an issue I've got every faith they'd fix it. If they couldn't/wouldn't I'd instigate a chargeback. I doubt I'll ever need to do this with Arrow.

Seems like somethings slipped through the cracks here and not been handled appropriately and promptly. Hardly seems worthy of warning other people away from using them though.

If you shopped with them in a foreign (from your perspective) currency (EG you're in Euro's and shopped in USD) and they provided a refund in USD that hasn't come out as exactly the same as you paid due to the vagaries of relative exchange rates that's not exactly their problem. Same goes for any fees you paid for currency conversion - this was a risk you took when you shopped in a foreign currency.

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