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General => General Technical Chat => Topic started by: cprobertson1 on February 20, 2016, 03:14:32 pm

Title: Warranty claim on failed LCR meter
Post by: cprobertson1 on February 20, 2016, 03:14:32 pm

Afternoon folks!

   My LCR Meter (BK Precision 879B) intermittently cut out in the past - replacing the battery usually fixes it - Unit has now cut out entirely and will not turn on despite replacing battery - unit gives no sign of life.

Device is still under warranty however - has anybody had experience making warranty claims with BK Precision?

Apparently I also need to ship it to the US (I live in the UK) which means it'll be a £70 ride - though the nearest service centre to me is in France - they sure don't make this easy! I wonder if I can contact the company that I bought it from actually...? Any ideas?

Title: Re: Warranty claim on failed LCR meter
Post by: kayvee on February 20, 2016, 03:32:32 pm

First port of call would be the company you bought it from. They should handle your warranty claim directly.

Title: Re: Warranty claim on failed LCR meter
Post by: Dataforensics on February 20, 2016, 04:46:02 pm

Did you buy it in the UK?
If so why not just return it to where you bought it.
Consumer regulations make it the responsibility of them not manufacturer.

Title: Re: Warranty claim on failed LCR meter
Post by: cprobertson1 on February 20, 2016, 06:58:01 pm

Awesome! Bought from uk.farnell.com - just emailed them there!

Tis' a damn nuisance that it failed - I was checking the tolerance on a small batch of resistors and it just blanked out and refused to do anything. Must not have have liked my 120k resistors!

Title: Re: Warranty claim on failed LCR meter
Post by: dreamwatcher on February 21, 2016, 08:37:01 am

When I broke the stand on my 2709b, BK Precision refused to sell me new stand.

They sent me a replacement including the battery cover for free.