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| What happens when your cloud service just pulls the plug - Insteon gone |
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| Jr460:
Better yet, you can link and un-0link most devices with a PLM. When I first setup first things in my house that is what I did, even replacing the function of three-way switches. The doc with a devices tells you how, Tea said once you have a PLM and something link aan ISY944, you never want to go back to manual linking to make Insteon scenes. Now if someone can get figure out how to open up clubs that failed and replace the cap that I'm sure dried up, that would be super. |
| Ed.Kloonk:
--- Quote from: oPossum on April 20, 2022, 06:31:26 pm ---https://www.insteon.com/news2022 --- Quote ---In 2019, the onset of the global pandemic brought unforeseen disruption to the market, but the company continued to move forward. However, the subsequent (and enduring) disruption to the supply chain caused by the pandemic proved incredibly difficult and the company engaged in a sales process in November, 2021. The goal was to find a parent for the company and continue to invest in new products and the technology. The process resulted in several interested parties and a sale was expected to be realized in the March timeframe. Unfortunately, that sale did not materialize. Consequently, the company was assigned to a financial services firm in March to optimize the assets of the company. --- End quote --- --- End quote --- They can try and blame it on the thing all they want but the sentences before the part quoted indicates that problems were there long before that. --- Quote --- Dear Insteon Community, In 2017, after many successful years, Smartlabs, Inc found itself in financial difficulties and the path forward was unclear. That year, Smartlabs took in additional capital and brought in new management to turn the situation around. These efforts resulted in new investment into the fortification of the technology and development of new products. The future was looking bright. In 2019, the onset of the global pandemic brought unforeseen disruption to the market, but the company continued to move forward. However, the subsequent (and enduring) disruption to the supply chain caused by the pandemic proved incredibly difficult and the company engaged in a sales process in November, 2021. The goal was to find a parent for the company and continue to invest in new products and the technology. The process resulted in several interested parties and a sale was expected to be realized in the March timeframe. Unfortunately, that sale did not materialize. Consequently, the company was assigned to a financial services firm in March to optimize the assets of the company. The pioneering work in smart lighting and world-class products have created an extraordinary following and community. Clearly, all Smartlabs’ employees who have worked so hard to produce such world-class products and technology hope that a buyer can be found for the company. Although incredibly difficult, we hope that the Insteon community understands the tireless efforts by all the employees to serve our customers, and deeply apologize to the community. --- End quote --- |
| ebastler:
--- Quote from: oPossum on April 20, 2022, 06:31:26 pm ---https://www.insteon.com/news2022 --- End quote --- Thanks for the link to the Insteon statement. Could someone explain how the present shutdown constitutes "optimizing the assets of the company"? And if they are still looking to find a buyer, as claimed in their statement, how does running the whole cloud backend into the ground and scaring away all their users/customers help with that? |
| wilfred:
--- Quote from: ebastler on April 21, 2022, 06:11:07 am --- --- Quote from: oPossum on April 20, 2022, 06:31:26 pm ---https://www.insteon.com/news2022 --- End quote --- Thanks for the link to the Insteon statement. Could someone explain how the present shutdown constitutes "optimizing the assets of the company"? And if they are still looking to find a buyer, as claimed in their statement, how does running the whole cloud backend into the ground and scaring away all their users/customers help with that? --- End quote --- Optimising the assets is jargon for we've had an administrator appointed to see if the company can trade out of its difficulties. Apparently it cannot and is insolvent. A lot would depend on whether suppliers and creditors are willing to be patient and are confident they won't lose more money by waiting. Even without the cloud servers being permanently switched off I think this type of dependency is incredibly risky just to avoid flicking a light switch or turning a key in a lock. The server should be in home at the very least it should be a fallback option. It still doesn't help in a power outage. |
| xrunner:
Can they get out of any legal responsibilities? Excerpt from Insteon warranty - "Home automation devices have the risk of failure to operate, incorrect operation, or electrical or mechanical tampering. For optimal use, manually verify the device state. Any home automation device should be viewed as a convenience, but not as a sole method for controlling your home. In no event shall Seller be liable for special, incidental, consequential, or other damages resulting from possession or use of this device, including without limitation damage to property and, to the extent permitted by law, personal injury, even if Seller knew or should have known of the possibility of such damages. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of damages, in which case the above limitations and/or exclusions may not apply to you. You may also have other legal rights that may vary from state to state." --- Quote ---Product Warranty Most Insteon products carry a 2 year limited warranty. For warranty details on your specific product, please see your product manual. Limited Warranty Seller warrants to the original consumer purchaser of this product that, for a period of two years from the date of purchase, this product will be free from defects in material and workmanship and will perform in substantial conformity to the description of the product in this Owner’s Manual. This warranty shall not apply to defects or errors caused by misuse, neglect, improper installation, and/or use of unsupported connected devices. If the product is found to be defective in material or workmanship, or if the product does not perform as warranted above during the warranty period, Seller will either repair, replace with new or refurbished stock, or refund the purchase price, at its option, upon receipt of the product at the address below, postage prepaid, with proof of the date of purchase from an authorized Seller, and an explanation of the defect or error. Replaced units will be warranted from the original date of purchase and will not extend the original warranty. The repair, replacement, or refund that is provided for above shall be the full extent of Seller’s liability with respect to this product. This warranty does not cover products purchased from a party that is not an authorized retailer, dealer, or distributor of Insteon products. For more details, visit www.insteon.com/authorized. For repair or replacement during the warranty period, call 866-243-8022 with the Model # and Revision # of the device to receive a RMA# and send the product, along with all other required materials to: Insteon ATTN: Receiving 1621 Alton Parkway, Suite 100 Irvine, CA 92606 Limitations The above warranty is in lieu of and Seller disclaims all other warranties, whether oral or written, express or implied, including any warranty or merchantability or fitness for a particular purpose. Any implied warranty, including any warranty of merchantability or fitness for a particular purpose, which may not be disclaimed or supplanted as provided above shall be limited to the two-year of the express warranty above. No other representation or claim of any nature by any person shall be binding upon Seller or modify the terms of the above warranty and disclaimer. Home automation devices have the risk of failure to operate, incorrect operation, or electrical or mechanical tampering. For optimal use, manually verify the device state. Any home automation device should be viewed as a convenience, but not as a sole method for controlling your home. In no event shall Seller be liable for special, incidental, consequential, or other damages resulting from possession or use of this device, including without limitation damage to property and, to the extent permitted by law, personal injury, even if Seller knew or should have known of the possibility of such damages. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of damages, in which case the above limitations and/or exclusions may not apply to you. You may also have other legal rights that may vary from state to state. https://www.insteon.com/legal#warranty --- End quote --- |
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