General > General Technical Chat

What is going on at Mouser?

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Someone:

--- Quote from: ataradov on October 05, 2023, 01:56:25 am ---There may or may not be a law that explicitly states that. But if the the law is not crystal clear, the lawyers will err on the side of caution.
--- End quote ---
If the organisations actions create an unpleasant customer experience then we can rightly point the blame at the organisation. As you say it's not the front line workers choosing to be unpleasant here.

I find it implausible there is a law which requires zero contact/update to the customer. If the organisations lawyers are going conservative on some interpretation of a vague clause in some law then that is still a fault of the organisation.

ataradov:
I don't think enough people get flagged for them to worry about that.  And there may also be different types of flags. International shipments in general may be more suspect.

From the previous thread, it looks like DigiKey communicated that there is a delay.

I doubt complaints will make them improve, only time and lawyers figuring out how to work and comply with those rules.

themadhippy:

--- Quote ---I find it implausible there is a law which requires zero contact/update to the customer.
--- End quote ---
No surprise at all,in fact id be more surprised if there wasnt, why tip off someone that the government suspects them of being involved in something dodgy?

ataradov:
Yep, that would be a reason for me not to tell even after the flag is cleared.

I'm not sure how it all supposed to work from the legal point of view. From what I understand, the law just prohibits trade with the people/organizations under the sanctions. But there is no one specific list of such people, so companies contract various providers of this data. So, even the databases used by different companies may vary.

From the few cases I've seen, some of those databases are too broad. They may prevent someone from working for the government or the military, but should not matter for buying resistors from Mouser.

SiliconWizard:
Agreed, and anyway as I said before, discriminating people based on their name with no further evidence, whatever the reason, is a very wrong idea IMHO. Oh well.
After the dreadful shortage now parts are available but (some) people can't buy them anymore. How ironic.

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