General > General Technical Chat
What is going on at Mouser?
<< < (5/13) > >>
Someone:

--- Quote from: themadhippy on October 05, 2023, 02:24:19 am ---
--- Quote ---I find it implausible there is a law which requires zero contact/update to the customer.
--- End quote ---
No surprise at all,in fact id be more surprised if there wasnt, why tip off someone that the government suspects them of being involved in something dodgy?
--- End quote ---
Great, so find this magical law that people think exists. Or any law which obliges a corporation/company/organisation/entity to halt all communication with proscribed people.

You say it exists, so it should be easy to find.
ataradov:
The law is not going to say "stop all communication", it would say something generic, like prohibit to do business or something like this. Talking on any topic may be considered doing business. Companies just want to be extra careful. They will get some negative feedback, but a few delayed orders out of 10000 is not such a big deal.

I doubt anyone on the EE forum known all the applicable laws, it would have to go to some lawyer forum (that pace must be fun).
CatalinaWOW:
I am not sure what communication would have made you feel better.

A.  We have received legal advice regarding sales of our parts and cannot ship until we understand and resolve the issues.

B.  There have been problems cropping up in our delivery of these parts and cannot at this time make a reliable prediction of delivery dates.

C.  An employee has been found to be making illegal exports and now all orders from the department employing that person have been sequestered for evidentiary reasons.

D.  A fire in our warehouse damaged some of our parts, and also damaged some of our records.  We are trying to find which parts are undamaged and deliverable, which must be replaced, how we can obtain replacements for those parts which must be replaced and whether our backup systems have correctly repaired the damage to our records.  We cannot give specific dates for when full recovery will be complete.

I doubt if you would be happier having received any of these explanations, any of which are plausible, and all of which may have been covered by a gag order to protect the interests of one or more of the involved parties.  Even the most detailed of them doesn't really change anything for you.

It sucks when your business gets caught up in someone else's affairs, but getting upset about it seldom improves the situation and always makes your own life less enjoyable.
Someone:

--- Quote from: CatalinaWOW on October 05, 2023, 03:05:02 am ---I doubt if you would be happier having received any of these explanations, any of which are plausible, and all of which may have been covered by a gag order to protect the interests of one or more of the involved parties.  Even the most detailed of them doesn't really change anything for you.
--- End quote ---
It does make a big difference, because with some form of information the customer can decide what action to take. Easy hypothetical:

Supplier: hello customer, we are unable to ship out your order and are unsure when we can
Customer: thanks for telling me, I'll cancel the order and take my business elsewhere

vs:

....... radio silence
Customer: deadlines are passing and where the hell is my order?
Someone:

--- Quote from: ataradov on October 05, 2023, 03:03:57 am ---The law is not going to say "stop all communication", it would say something generic, like prohibit to do business or something like this.
--- End quote ---
Exactly why I keep asking people to point to any such law, this is likely some wildly conservative overreach that should be called out for what it is rather than people defending businesses going silent on the possibility of perhaps some law (stupid corporation). If such a law exists then sure we can say its not the corporations fault (stupid government) and learn how to avoid getting stuck in that stupid hole (like say using resellers, sticking to suppliers not under the laws, etc).

Accepting this as normal, making no attempt to find out what is going on, and attacking anyone who questions it. That's some scary trained compliance.
Navigation
Message Index
Next page
Previous page
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod