General > General Technical Chat

What is going on at Mouser?

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nctnico:

--- Quote from: mikeselectricstuff on October 03, 2023, 10:49:32 pm ---So for the second time in a month, my order has been "held for export review" for a week with NO Notification.
No reply to an email I sent querying it
And now I get an email saying it's been cancelled, with NO explanation.

What the hell is going on? Mouser used to be a reliable supplier - are the wheels falling off?

--- End quote ---
Maybe the problem is at your end (UK customs). I ordered something from Farnell this week but it got delayed in customs.

PartialDischarge:

--- Quote from: nctnico on October 05, 2023, 10:01:44 am ---Maybe the problem is at your end (UK customs). I ordered something from Farnell this week but it got delayed in customs.

--- End quote ---

No, it's with Mouser, same thing has happened to me in the last 2 orders. One review went quick (all 0805 capacitors), the other was in review for 4 days (has some passives and 40 units of a LDO) so I cancelled the order and ordered the same LDOs in reel 250units, from TI, already shipped.
First time it has happened in 10 years as customer

mikeselectricstuff:

--- Quote from: nctnico on October 05, 2023, 10:01:44 am ---
--- Quote from: mikeselectricstuff on October 03, 2023, 10:49:32 pm ---So for the second time in a month, my order has been "held for export review" for a week with NO Notification.
No reply to an email I sent querying it
And now I get an email saying it's been cancelled, with NO explanation.

What the hell is going on? Mouser used to be a reliable supplier - are the wheels falling off?

--- End quote ---
Maybe the problem is at your end (UK customs). I ordered something from Farnell this week but it got delayed in customs.

--- End quote ---
Customs issues only happen after it's shipped.

nctnico:
For fast shipping, they do customs processing in advance. In case of Mouser: likely even before items are picked in the warehouse. So if the customs clearance process raises red flags, they can cancel the order before sending it out.

luudee:


Never a problem with LCSC - IF they have the part in stock ....

The US with it's insane politics will destroy everything, even passive components supply chain ...

Cheers,
rudi

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