General > General Technical Chat

Whole village broadband goes every day at 7am

<< < (3/6) > >>

rdl:
I didn't think there could be an internet provider more useless and incompetent than Comcast, but apparently I was wrong.

madires:

--- Quote from: Cerebus on September 23, 2020, 01:15:20 pm ---The kicker in this is that they wholesale replaced all the local cabling for the whole village, and then took a whole further 18 months to track the fault down.

--- End quote ---

Ouch! Experts with dangerous half-knowledge at work?

sandalcandal:

--- Quote from: Cerebus on September 23, 2020, 01:15:20 pm ---The kicker in this is that they wholesale replaced all the local cabling for the whole village, and then took a whole further 18 months to track the fault down. Don't go looking for subtle explanations when anybody who has had to deal with BT/Openreach engineering can tell you that the problem is a fundamental lack of competence and training. Openreach 'engineers' get the bare minimum training, strictly what is required to do their prescribed tasks and they rarely come from a background with boarder electronics/comms knowledge. I had an 'engineer' out for a fault who didn't understand the term "white noise". There are (or at least were) pockets of excellence in that organisation, but they're kept well away from customers.

--- End quote ---

Yikes, didn't think it would be that bad.

I read that openreach press release and edited my post 15 min before Cerebus' reply for the record.

nali:
BT Openreach are a bit of a mixed bunch. Like the person who replaced the copper line to my house as scheduled preventative maintenance while I was at work - it was terminated at a junction box in my roofline which actually had 2 sets of twisted pairs (one was an old redundant 2nd fax line no longer connected). Yes, he connected the incoming line to the wrong pair.

Then after I reported the loss of service (at this point I had no idea the line had been replaced) the same engineer came back to test and I was told "tested OK to customer premises". He'd attached a test set outside at the junction box he'd just wrongly rewired.

Day 3 I stayed home while another engineer came, spotted the issue straight away and was pretty angry that they'd been made to look like a bunch of twats and promised he'd "have a word" when he got back.

Cerebus:

--- Quote from: nali on September 23, 2020, 02:01:41 pm ---Day 3 I stayed home while another engineer came, spotted the issue straight away and was pretty angry that they'd been made to look like a bunch of twats and promised he'd "have a word" when he got back.

--- End quote ---

I get the impression that every area has a bunch of trained monkeys, and a few guys who are interested and understand what they're doing. First visit you whom get is pop luck, second visit ditto, third visit the local supervisor bends the system a bit and assigns someone from the 'known good' category, probably people with a high fix rate who when they mark a job "tested and working" it actually means "tested and working" not "send another guy in three days if the root cause is anything vaguely out of the ordinary". As in all large organizations that are run on procedures, processes, rules and the like there are people who keep out of trouble by just following the procedure and there are people who actually do their job.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

There was an error while thanking
Thanking...
Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod