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| Whole village broadband goes every day at 7am |
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| Cerebus:
--- Quote from: Ian.M on September 23, 2020, 03:04:48 pm --- --- Quote from: rdl on September 23, 2020, 01:32:01 pm ---I didn't think there could be an internet provider more useless and incompetent than Comcast, but apparently I was wrong. --- End quote --- What's worse, BT/Openreach provide the infrastructure to *ALL* UK ISPs that offer (A)DSL service over POTS outside the Hull Telecoms area (the last surviving independent municipal phone company), so its virtually impossible to get broadband without using their services. Even if you sign up with a cable company or for mobile data, there's a very high probability Openreach will be involved with the backhaul. --- End quote --- No, in some areas TalkTalk have their own infrastructure. There the only Openreach infrastructure involved is the copper from the customer premises to either a local TalkTalk street cabinet (co-located next to an openreach street cabinet) or to a TalkTalk owned and operated DSLAM at the local exchange. Very very rarely, in very few places, there are other smaller operators who do the same as TalkTalk or even run their own copper to the premises. Where I'm living now, the premises are served by Openreach and (former) Cable and Wireless* copper, and my previous place had copper service from BT and Telewest (Telewest merged with NTL and then in turn with Virgin). TalkTalk are however the only player of any significant size in this part of the market. * The copper side of C&W's business was sold to Vodafone, who then sold it to Virgin/Liberty Global (from memory). |
| coppice:
--- Quote from: Cerebus on September 23, 2020, 12:02:02 pm ---Really, what muppets put out a press release to advertise the fact that it took them more than 18 months to recognise, diagnose and track down a simple EMI problem in a tiny village? Here's the massive area that they had to roam to find this fault, and it took over 18 months: --- End quote --- At a guess I'd say someone who wanted to embarrass their management into allowing them to use more effective practices. I've been through similar things. We had a line fault that showed up every time there was rain, but had disappeared by the time anyone came to check. The rules the technicians worked under would not allow them to move us to one of the many alternative lines available. After a number of visits a technician asked us to cooperate in the only fix he knew worked. He came, left and we immediately called to complain, regardless of whether the line was working. This repeated every few hours, with him arriving just to tell us to make the next call. It took about THREE WEEKS of this before his work sheet finally told him to change the line. |
| rdl:
Once when my internet stopped working, it took Comcast 3 days and a technician visit to figure out they had terminated service to the wrong apartment. |
| SeanB:
They replaced cables, a far cry from the South African Telkom, who are abandoning copper as "uneconomical", and are as busy as possible trying to roll out fibre instead. Yet still in the process of racing to be the smallest player, a far cry from a quarter century ago when they were the monopoly, and have been made a has been by the march of technology, and them refusing to give up the cash cow of infrastructure copper. You needed a phone line to get DSL, no local loop unbundling till later, and no naked DSL till this year, just when the announcement came they are exiting the copper line market. Lost out because they would limit line speed down unless you paid for the higher speeds, and would never allow naked DSL, despite more than half the phone lines using DSL did not have a phone attached. Slow to bring in fibre, and eclipsed by the mobile operators and the wireless providers, at least till their stranglehold and monopoly on long links was broken, along with international carrier traffic. Report a fault and that 18 month wait might be for them to respond to you with a single reply, and actually resolving the problem is a toss up of them fixing it by changing the port on the DSLAM, rolling the fault to somebody else, or them saying "it is a cable fault, handing off to outdoor tech" and you are in another 19 month wait, but still are required to pay for the line in the interim, unless you cancel the service outright, and good luck getting the refund. |
| Ian.M:
I'm glad to have been corrected. *ANY* competition to BT's copper near-monopoly is a very good thing. However, IIRC TalkTalk have historically have had a less than stellar reputation, so I'm not sure they are significantly preferable to being beholden to Openreach. |
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