| General > General Technical Chat |
| Why hp laptops have got so bad reputation?? |
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| SilverSolder:
--- Quote from: Wilksey on March 27, 2020, 05:51:18 pm ---I've never had a failing screen backlight, but since my original post in 2016 the Probook 450 is still going strong, not had to replace anything in it, it doesn't get "heavy" use, but it gets used a fair bit. Personally I have always used Dell for my main machine, be it desktop or laptop, I have a Dell XPS 17 which is circa 2011 which is still going, had to fix the screen hinge, a common fault with this laptop apparently, but not replaced any components inside of it, in fact, it's still running the original install of Windows 7, that has a 2nd gen Intel i7 NVIDIA GT555m chipset, and I also have a Dell G7 with a 9th gen i7 and a NVIDIA RTX2070 chipset, had it about 4-5 months, and it's running amazing at the moment, hopefully with its 64GB RAM it'll last till the next decade and be able to run everything I throw at it like the XPS. I've had all sorts in the past, Acer, HP, Samsung, Toshiba, and Dell, apart from the Dell's (even got an old Inspiron running XP Media Center, new HDD, new batt and new fan costing a whopping £30 all in (got HDD on auction on ebay, came wrapped and disk tested OK) and the Toshiba (i5, stock Intel graphics) they have all failed in some way or another. I replace a fair amount of screens, but that is due to people managing to sit on them or shut them down on something, missing keys from keyboards, not much else "users' fault repairs". I only go by my own experiences so other peoples experiences might vary. Maybe it's because HP laptops are the ones that are the cheapest and mostly available everywhere (or they are here in the UK) that people just go and buy cheap and then they fail, a £300 HP isn't going to be built as well as a same spec £600 Dell or Acer, you pay your money you take your choice. My old XPS was £1300, my new G7 was £1600, the old Inspiron was £800 all 17" screens but the Inspiron wasn't a "gaming" machine, where as the G7 and XPS were sold as such, although the GT555m will play games like GTA V on low settings left the game scene behind a few years ago now, it'll run all my old titles like Unreal Tournament, which I prefer to play than some "modern" titles. --- End quote --- +1 for Dell, if you pick the right models (the ones used by large corporates i.e. Latitude and Precision models) they are cheap(ish) to source used, generally reliable, good performance, and if they do develop problems, there are plenty of cheap parts available. |
| tom66:
My sister had a HP laptop that went through 28 chargers. 28. The exact number is known, because they sent an email every time a warranty repair was authorised. They'd typically last a week, maybe two weeks, before failing in a strange manner. I never got to disassemble any of the old ones, but it wasn't a mechanical failure. The LED on the charger would simply not illuminate any more, and it was done. She became familiar with the warranty guys on the phone and the guy who came to pick up the laptop every time. Yes - they'd pick the whole laptop and charger up, only to return it "3-5 business days later" with a replacement charger. No, they were just going to continue this indefinitely, it wasn't grounds for an exchange for an alternative model**. Sometime around charger 26-27 the reliability increased though the hinges on the laptop failed just past year two, so at that point the laptop was pretty close to scrap. The hinges were metal held into the plastic case with some kind of webbing which just gives way after enough cycles. She lived with it for another year or two with dodgy hinges (it never closed right) and then the chipset died. Integrated graphics, backlight would turn on but all she'd see was vertical lines (on either the monitor or internal LCD). So it went in the scrap heap. I would never get a hp laptop after that experience. **Of course it was, but we didn't think to check the consumer rights at the time. After the second repair we were entitled to a refund or exchange, though this was a statutory right, rather than enabled by hp's warranty, so we would have needed to specifically invoke it. |
| SilverSolder:
--- Quote from: tom66 on February 07, 2022, 11:21:59 pm ---My sister had a HP laptop that went through 28 chargers. 28. The exact number is known, because they sent an email every time a warranty repair was authorised. They'd typically last a week, maybe two weeks, before failing in a strange manner. I never got to disassemble any of the old ones, but it wasn't a mechanical failure. The LED on the charger would simply not illuminate any more, and it was done. She became familiar with the warranty guys on the phone and the guy who came to pick up the laptop every time. Yes - they'd pick the whole laptop and charger up, only to return it "3-5 business days later" with a replacement charger. No, they were just going to continue this indefinitely, it wasn't grounds for an exchange for an alternative model**. Sometime around charger 26-27 the reliability increased though the hinges on the laptop failed just past year two, so at that point the laptop was pretty close to scrap. The hinges were metal held into the plastic case with some kind of webbing which just gives way after enough cycles. She lived with it for another year or two with dodgy hinges (it never closed right) and then the chipset died. Integrated graphics, backlight would turn on but all she'd see was vertical lines (on either the monitor or internal LCD). So it went in the scrap heap. I would never get a hp laptop after that experience. **Of course it was, but we didn't think to check the consumer rights at the time. After the second repair we were entitled to a refund or exchange, though this was a statutory right, rather than enabled by hp's warranty, so we would have needed to specifically invoke it. --- End quote --- :-DD :palm: |O |
| MegaVolt:
What I don't like in HP. 1. He independently updates the BIOS. Not asking. Where and how he downloads it either is not very clear. At the same time without checking the battery charge. It is very fun when on a business trip you will lose the laptop because it was poorly updated. 2. If the battery died you cannot work from the power source: (You should look for a replacement of the battery. |
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