Author Topic: Why hp laptops have got so bad reputation??  (Read 16448 times)

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Offline AriRio

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Re: Why hp laptops have got so bad reputation??
« Reply #25 on: March 25, 2020, 11:21:34 am »
I bougth HP zbook 17 G5 in 2018. The notebook is fast and can have more ssd disks, but it is unreliable. I had to visit the hp service more than 10 times - faulty motherboard, windows re-installation, faulty ssd disk, unexpected freezing, wrongly installed windows by hp etc. The last problem still not solved by HP service although the notebook has still warranty. Final recommendation - avoid it at all cost.
 

Offline imo

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Re: Why hp laptops have got so bad reputation??
« Reply #26 on: March 25, 2020, 11:48:42 am »
ProBook 450 G2 here, 5y old, running 24x7, SSD, absolutely no problems so far..
 

Offline GlennSprigg

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Re: Why hp laptops have got so bad reputation??
« Reply #27 on: March 25, 2020, 01:21:24 pm »
I guess they have been in the spotlight quite a bit for failures, my first experience with a major fault on a laptop (I exclude HDD's which can be replaced and RAM) was the NVIDIA chipset failing, I managed to temporarily fix a few by re-heating the area around the chip up with a SMD Station, but they ultimately failed again.

But, I have a HP laptop that works fine, still going strong, Probook 450, it's a business model but seems solid enough, didn't cost the earth either, I think I paid £300 or so for it, it's not the best laptop but for code bashing it's fine.

Yes, you are right. (I've posted about this awhile ago, but caused some confusion).
About 8 to 10 years ago, there were a HUGE batch of generic model HP Laptops that were failing. They were mostly failing due to the surface mounting of the Video chip.  HP were so swamped with complaints, they ended up not answering any more notifications/calls.  I received 15 such Laptops at a repair shop interstate over a short period of time, that were 'written off'. In general, they could be brought back to life by removal & reflowing of the video chip. By the following year though, their name was mud, although new products are fine!

The other problem I regularly found with them, (though to a much lesser degree), was apparent 'screen' failure.  This was virtually 100% of the time due to the failure of the 'Backlight' circuitry, and nothing else!  You only need to open the screen cover itself, and change the small PCB for the backlight control, for about $5 to $10 in about 20 mins!   ;D

P.S.   You can easily see if the problem is the backlight.  Turn it on, and take it out in the Sun. Move it around to reflect the light, and you can still faintly see the text/images on the screen that's meant to be there!  ;)
« Last Edit: March 25, 2020, 01:26:08 pm by GlennSprigg »
 

Offline wraper

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Re: Why hp laptops have got so bad reputation??
« Reply #28 on: March 25, 2020, 01:26:25 pm »
I received 15 such Laptops at a repair shop interstate over a short period of time, that were 'written off'. In general, they could be brought back to life by removal & reflowing of the video chip.
Thanks for churning out 15 still faulty laptops which soon died again  :palm:
 

Offline GlennSprigg

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Re: Why hp laptops have got so bad reputation??
« Reply #29 on: March 25, 2020, 01:37:12 pm »
I received 15 such Laptops at a repair shop interstate over a short period of time, that were 'written off'. In general, they could be brought back to life by removal & reflowing of the video chip.
Thanks for churning out 15 still faulty laptops which soon died again  :palm:

???  I never had ONE complaint/return ???
Obviously you saw my old post/messages... but not reading what I wrote!  :palm: :palm:
And my comment here was talking about the HP problem, not my repairs, though not ONE 'died' again!  :scared:
When you know all the facts, mate, then you can return to your illinformed high-horse.  :palm: :palm:
 

Offline wraper

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Re: Why hp laptops have got so bad reputation??
« Reply #30 on: March 25, 2020, 01:49:09 pm »
When you know all the facts, mate, then you can return to your illinformed high-horse.  :palm: :palm:
What I know for sure, it's not possible to repair (not "revive") those by reflowing/reballing as the chip itself is faulty. Nvidia produced a lot of crap with failing bumps between die and substrate from 2006 till the end of 2008. And in HP it was even more prominent than in general due to crappy cooling. If it lasts more than 6 months after reball, it's a case of big luck.
 

Offline GlennSprigg

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Re: Why hp laptops have got so bad reputation??
« Reply #31 on: March 25, 2020, 02:03:59 pm »
Well I'm not going to question your statement about the NVIDIA chips 'themselves' failing.
Only because I never saw that as a problem in the field, and I'm talking from real experiences.
Maybe... (I don't know?), HP were trying to 'Pass The Buck' onto NVIDIA ?? as shit was hitting the fan.
ALL I know is what I found, and had ZERO complaints from anyone, over a year later!
Hope you have a nice day, and you are safe in these troubled times...  :)

P.S.  Re Cooling. M biggest 'education' to customers is where they place their Laptops. So many of them lay their laptops on top of the bed, and the intake airflow is blocked underneath! and these days they run so hot.  Mind you, ANY laptop I've ever had to open, always has the heatsinks cleaned and re-compounded.
« Last Edit: March 25, 2020, 02:11:11 pm by GlennSprigg »
 

Offline wraper

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Re: Why hp laptops have got so bad reputation??
« Reply #32 on: March 25, 2020, 02:05:28 pm »
I know from my experience and from experience of other people + Nvidia statement + product warranty extensions from laptop manufacturers + research papers. In most cases you could simply heat the chip without melting solder and it would work again for some time. Many technicians used this as method of fault diagnostics.
« Last Edit: March 25, 2020, 02:09:45 pm by wraper »
 

Offline Avacee

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Re: Why hp laptops have got so bad reputation??
« Reply #33 on: March 26, 2020, 04:31:53 pm »
I put an SSD in my mum's HP laptop and it now takes about 5 minutes to boot - runs great once booted into the OS.

It's a _few_ years out of warranty but contacted HP anyway and to paraphrase the information provided:- HP said the BIOS had detected a non-standard HP part so pauses during boot up to piss me off and would I like to buy a brand new laptop or an HP-approved SSD for about twice the price. Guess my answer :p

So when her laptop does die I won't be replacing it with an HP as any company who thinks gimping the BIOS is acceptable will never get a penny from me again.
 

Offline wraper

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Re: Why hp laptops have got so bad reputation??
« Reply #34 on: March 26, 2020, 04:59:11 pm »
I put an SSD in my mum's HP laptop and it now takes about 5 minutes to boot - runs great once booted into the OS.

It's a _few_ years out of warranty but contacted HP anyway and to paraphrase the information provided:- HP said the BIOS had detected a non-standard HP part so pauses during boot up to piss me off and would I like to buy a brand new laptop or an HP-approved SSD for about twice the price. Guess my answer :p

So when her laptop does die I won't be replacing it with an HP as any company who thinks gimping the BIOS is acceptable will never get a penny from me again.
I've seen this only with wifi cards on HP. IMHO support told you some BS since in cases of unsupported hardware they simply don't continue to boot at all and show message about unsupported HW. And also because if laptop came with HDD, it should have been just some off the shelve model, without special HP firmware.
BTW in what way it is slow to boot? Does it wait 5 min before windows starts booting or simply windows booting process is very slow?
 

Online SiliconWizard

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Re: Why hp laptops have got so bad reputation??
« Reply #35 on: March 26, 2020, 05:01:25 pm »
One thing to note - failing bumps directly on the dies can't be usually repaired, or only for a very temporary fix after "reflowing" if you're lucky.

Another point is that any failed contact, if on some critical pads such as power supplies, can destroy the IC permanently (some ICs can be destroyed by not powering them with all power rails, in the proper sequence!) So what can be a soldering issue at first can also yield to destruction in some cases.

 

Online Benta

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Re: Why hp laptops have got so bad reputation??
« Reply #36 on: March 26, 2020, 05:18:18 pm »
I can't complain about my +10 years old 6910p, never had a single hardware issue and I'm still using it daily. Had lots of M$ issues, but that's beside the point.
OK, the 6910p was the high-end business model back then, which probably makes a difference.

 

Offline schmitt trigger

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Re: Why hp laptops have got so bad reputation??
« Reply #37 on: March 26, 2020, 05:34:53 pm »
The problem with HP, is somewhat similar to General Motors.
They attempted to have a "car for every purse and purpose".

Which meant that although it did produce some good vehicles, there were others which to put it mildly, were unmitigated bovine feces. I personally suffered thru one of their early 1980s turds.
To compound the issue, GM many times ignored any problems because "We are GM. We can get away with it".
For me, this was the last time I bought a GM vehicle.

Everyone knows how this has ended. A company in severe decline.
 

Offline Wilksey

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Re: Why hp laptops have got so bad reputation??
« Reply #38 on: March 27, 2020, 05:51:18 pm »
I've never had a failing screen backlight, but since my original post in 2016 the Probook 450 is still going strong, not had to replace anything in it, it doesn't get "heavy" use, but it gets used a fair bit.

Personally I have always used Dell for my main machine, be it desktop or laptop, I have a Dell XPS 17 which is circa 2011 which is still going, had to fix the screen hinge, a common fault with this laptop apparently, but not replaced any components inside of it, in fact, it's still running the original install of Windows 7, that has a 2nd gen Intel i7 NVIDIA GT555m chipset, and I also have a Dell G7 with a 9th gen i7 and a NVIDIA RTX2070 chipset, had it about 4-5 months, and it's running amazing at the moment, hopefully with its 64GB RAM it'll last till the next decade and be able to run everything I throw at it like the XPS.

I've had all sorts in the past, Acer, HP, Samsung, Toshiba, and Dell, apart from the Dell's (even got an old Inspiron running XP Media Center, new HDD, new batt and new fan costing a whopping £30 all in (got HDD on auction on ebay, came wrapped and disk tested OK) and the Toshiba (i5, stock Intel graphics) they have all failed in some way or another.

I replace a fair amount of screens, but that is due to people managing to sit on them or shut them down on something, missing keys from keyboards, not much else "users' fault repairs".

I only go by my own experiences so other peoples experiences might vary.
Maybe it's because HP laptops are the ones that are the cheapest and mostly available everywhere (or they are here in the UK) that people just go and buy cheap and then they fail, a £300 HP isn't going to be built as well as a same spec £600 Dell or Acer, you pay your money you take your choice.
My old XPS was £1300, my new G7 was £1600, the old Inspiron was £800 all 17" screens but the Inspiron wasn't a "gaming" machine, where as the G7 and XPS were sold as such, although the GT555m will play games like GTA V on low settings left the game scene behind a few years ago now, it'll run all my old titles like Unreal Tournament, which I prefer to play than some "modern" titles.
 


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