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| Would you really sell on ebay ? |
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| DrG:
--- Quote from: Simon on March 18, 2021, 07:47:15 am ---ebay tends to favour the buyer but I have had a few instances where they have been pretty good and let me deal with the buyer and not stepped in to appease them. There is this attitude from many buyers that ebay is this faceless conglomerate of sellers and they are owed nothing by the customer and it's fine to rip them off. The last good one I had the ebay customer services person was very good as while she admitted that the situation was not fair on me she explained the best course of action which was to call the buyers bluff and accept the return that he would have to pay for. She was right, the guy backed down and actually bought another batch of the parts he had just declared totally wrong and not useable in his design. Amazon on the other had would not talk to me and just took the money of 2x BM235's and gave it back to the customers, one got to keep the meter and was whinging about import duty the other apparently refused the parcel but I have not had it back yet...... --- End quote --- Yeah, but if I ordered a board from you and you sent me a bag of confetti, I don't think you would repeatedly tell me that "I sent you a package". I really only had a real problem with an Amazon shipment once. I was watching the delivery (it was a high-priced item [for me] and a couple of low-priced items) and it disappeared from the face of the earth (Amazon said damaged in shipment - sorry) only a few blocks away. Amazon told me to cancel the order (and then they would start a refund) and then I should order everything again. I said no because I kept my part of the contract and they did not keep their part (I am steadfast on that point). Refund my money (I understand that shit happens) or ship what I paid for - those are the two choices. I am not going to help a huge company do their job for them. Their response was simply, "we would love to help, but we can't do that" and btw they would not give me a refund unless I cancelled the order - which, in this case, is pure, unadulterated BS. So, I disputed the CC charge (because I didn't get anything) and I got almost instant results talking with a "supervisor". They fixed the order and gave me one of those "free" Prime trials. I am sympathetic to sellers and I believe you that you can get screwed sometimes, but there is room for improvement in both directions. |
| info:
--- Quote ---I am sympathetic to sellers and I believe you that you can get screwed sometimes, but there is room for improvement in both directions. --- End quote --- could not have said it better |
| james_s:
--- Quote from: DrG on March 18, 2021, 03:26:23 pm ---I said no because I kept my part of the contract and they did not keep their part (I am steadfast on that point). Refund my money (I understand that shit happens) or ship what I paid for - those are the two choices. I am not going to help a huge company do their job for them. Their response was simply, "we would love to help, but we can't do that" and btw they would not give me a refund unless I cancelled the order - which, in this case, is pure, unadulterated BS. So, I disputed the CC charge (because I didn't get anything) and I got almost instant results talking with a "supervisor". They fixed the order and gave me one of those "free" Prime trials. --- End quote --- They used to have really excellent customer service, that was one of their main selling points. In more recent times though I have been very disappointed, it's no better than average and in many cases worse. You can't even email them anymore, and it seems they have offshored most of the support so it's the same sort of script reading "support" as you get with the phone company. I've started to avoid buying from them because I don't want to deal with the crappy support, I want to be able to send off an email and await a reply, I hate the stupid chat bots. |
| peter-h:
I think people who have trouble selling on ebay are (and with apologies to anyone here who these descriptions match) - people who try to sell junk, often defective, and hope the buyer won't complain / won't notice / won't notice until the 45 day (or whatever) deadline has passed - people who can't write properly, write a poor / brief / nonexistent description, and thus attract stupid / careless / illiterate buyers (who then cause trouble, because these people struggle with everything in life) - people who can't be bothered to post decent photos, so buyers expect something better / different I have sold probably 10-20k's worth of stuff on ebay, in the last 17 years. Very little trouble. The recipe, in addition to NOT doing stuff on the list above, is - post a photo of everything you will include and state in the advert that you will get everything shown in the photos - do not accept bids from dodgy countries (China is a good one; full of scammers and currently there is a 100% loss rate on airmail packages *into* China, from the UK) - write a LONG detailed description; stupid buyers will have their eyes glazing over after line 2 and will hassle somebody else It's the same in any other business, actually :) I also buy a lot on Ebay and it is OK for cheap stuff which doesn't matter too much if it is junk. It's very convenient... and there is stuff on there which Amazon doesn't carry. |
| Simon:
--- Quote from: james_s on March 18, 2021, 04:46:02 pm --- --- Quote from: DrG on March 18, 2021, 03:26:23 pm ---I said no because I kept my part of the contract and they did not keep their part (I am steadfast on that point). Refund my money (I understand that shit happens) or ship what I paid for - those are the two choices. I am not going to help a huge company do their job for them. Their response was simply, "we would love to help, but we can't do that" and btw they would not give me a refund unless I cancelled the order - which, in this case, is pure, unadulterated BS. So, I disputed the CC charge (because I didn't get anything) and I got almost instant results talking with a "supervisor". They fixed the order and gave me one of those "free" Prime trials. --- End quote --- They used to have really excellent customer service, that was one of their main selling points. In more recent times though I have been very disappointed, it's no better than average and in many cases worse. You can't even email them anymore, and it seems they have offshored most of the support so it's the same sort of script reading "support" as you get with the phone company. I've started to avoid buying from them because I don't want to deal with the crappy support, I want to be able to send off an email and await a reply, I hate the stupid chat bots. --- End quote --- Yea because now their idea of customer service is to just refund you the sellers money as soon as you raise an issue, the seller still has to pay their extortionate fees so they win either way and the customer is happy so no need for customer services. So at worse the seller looses the goods and get's charged for the pleasure or they may get the goods back assuming they are resalable. If you have amazon ship for you returned goods are often just binned. |
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