| General > General Technical Chat |
| WTF Mouser?? |
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| Bark:
--- Quote from: james_s on March 04, 2020, 07:46:01 am ---I've been ordering parts from them for years and never had any issues at all until recently, I guess I mostly order ICs and small passives though, whenever the particular batch of stuff I need is cheaper than Digikey or they have something in stock that DK doesn't. At around $10 each these are not particularly cheap either and inconvenience aside I hate the waste of having to throw away brand new parts to get a new package UPS'd to me. And yes, it's lovely foam, the most conductive ESD foam I can ever recall encountering, these little boxes are great for packaging sensitive ICs. They're precisely NOT what you want to pack batteries in though. --- End quote --- What were the date codes on the batteries? It just occured to me that there should be a date code and an additional possibility could be that not only have they been improperly packaged while at Mouser, but they have also been in that state for a long time? I believe those batteries are a low-volume item. |
| Bud:
--- Quote from: tom66 on March 04, 2020, 07:49:42 am ---Unfortunately this is what happens when a product is marked as ESD-sensitive, someone packs it in an ESD-protective box... It really seems the only distributor that is genuinely competent is Digi-Key. They have never screwed up an order of mine, unlike Farnell, Arrow and occasionally Mouser. Interestingly, of all the main electronics distributors, they seem to advertise the least. Farnell are always pushing promotions and social media -- perhaps just get shipments right first? --- End quote --- Meh..Digikey still owns a share of this. I stopped buying Cypress USB SOP-56 controllers from them because they send them in just ESD bags loose with no any hard backing or tube. Needless to say, the ICs legs arrive bent . I spoke to their agents at least two times about that, still no change. |
| tooki:
--- Quote from: amyk on March 07, 2020, 01:33:13 am --- --- Quote from: tom66 on March 04, 2020, 07:49:42 am ---Unfortunately this is what happens when a product is marked as ESD-sensitive, someone packs it in an ESD-protective box... --- End quote --- In other words, no actual thought was put into any of the process by whoever packed those batteries. --- End quote --- Do you think it's even remotely reasonable to expect a shelf picker to be an expert in electronics components?!? Mouser literally has hundreds of thousands different products in stock. It's categorically impossible for any human alive to know the details (or even the basics!) of every single one of them. Do you honestly think that kind of a genius — or even just someone highly knowledgeable in electronics — would be happy working as a shelf picker?!?! :palm: The product in question does not look like a battery, it looks like a relay, film cap, or IC. Nothing about it hints that it's actually got a battery secreted inside. What Mouser needs to do is have the packer instructions expressly say which packaging to use for this item, with an express warning not to insert it into black ESD foam. --- Quote from: amyk on March 07, 2020, 01:33:13 am ---This reminds me of one time when I was with extended family, and upon asking for a set of AA batteries, was presented with a few dozen of them, neatly packed end-to-end and touching the sides of a metal biscuit tin. Needless to say, they were completely dead. When I asked why they were taken out of their original packaging and packed this way, the response was "but they fit perfectly!" :palm: --- End quote --- Again, why is it reasonable to expect non-electronics people to understand why that's a problem? Were you taught about these things in school? |
| james_s:
--- Quote from: tooki on March 07, 2020, 05:34:44 pm ---Again, why is it reasonable to expect non-electronics people to understand why that's a problem? Were you taught about these things in school? --- End quote --- I was, we had a unit on electricity when I was in maybe 2nd grade, and then in 7th grade tech ed was a required course where there was a lesson on electrical circuits. It doesn't take an expert to know that sources of electricity and conductive objects are not a good mix and that you don't want to short anything out. This is one of those things like tying one's shoes and not sticking your finger in a light socket that I'd just kind of expect people to know. Regarding the PowerCaps, I would expect there to be a note on the rack stating specific packing instructions, surely they have all sorts of parts with special considerations and must have a process for handling that? Especially since this is the second time in just a few months that this has happened to me. |
| exe:
It's funny how little it takes to annoy people and make them ranting all over the Internet. Everyone presumes that "I'm not that stupid, I'd never do a mistake like this, so the person/company/whoever who made this mistake must be $%%^^". Many problems seem to be trivial aftermath, but hard to foresee without knowing all the details. Once people know about the problem, they think that people who don't know yet are idiots and "need to be educated". Of course in a very straight and offensive way. That's how justice warriors are born. PS Just think what your plumber, or car mechanic thinks of you. |
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