General > General Technical Chat
WTF Mouser??
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SiliconWizard:
Anyway. As annoying as it sounds (and I would have been annoyed too), occasional fuck-ups like this are bound to happen. Mouser probably have millions of references to deal with, and operators probably deal with packaging thousands a day... and given the sheer numbers here, they are not supposed to individually judge if each part should or should not be packaged with any particular care, they probably just follow strict procedures, and the type of packaging required is likely indicated in the database. We're not talking about a small shop here. Given that this part is a bit peculiar (needs ESD protection, but has pins some of which are powered from the inside), I'm not overly surprised this happened. Packaging information for this part was probably incorrect from the start, or at least not precise enough.

Hopefully Mouser's processes are decent, and your claim will trigger fixing packaging information for this part, that's pretty much all we can hope for. Mistakes happen, not taking action to correct them once identified is bad practice.
amyk:

--- Quote from: Red Squirrel on March 08, 2020, 06:05:27 am ---I wonder if this is an issue with other stores as well.  Maybe the product itself could have a tiny switch or something that you need to turn on to connect the battery internally.  Of course that is an extra cost and an extra point of failure... probably not worth simply for shipping reasons.
--- End quote ---
Or just cover the contacts with a thin piece of "remove before use" plastic tape...
SiliconWizard:
Thing is, how do you safely protect the device from ESD during transport if internal protections are not sufficient and you can't short all pins together?

So yeah, here they could have used a foam with much lower conductivity to limit the discharge of the internal battery, but that would still discharge it a bit. That's a bit of a conundrum.
tooki:
How about the tubes that Dallas ships them in?
SiliconWizard:
They may have a reason for not directly using the original packaging. Sometimes it also depends on the quantities you order. We are just guessing at this point, they should just fix this and move on. ;D
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