| General > General Technical Chat |
| WTF Mouser?? |
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| james_s:
So this happened again. A few months ago I ordered a Dallas PowerCap from Mouser and it arrived packed in unusually conductive ESD foam with the battery completely dead :palm: I contacted them and they apologized, asked for a picture of the packaging and promptly sent me a replacement which was packaged properly. So this time I ordered 3 of them for another project and tonight I opened the package and was greeted by this sight, and while the batteries aren't completely flat they're all at 2.7V which is certainly less than fresh. Soooo here we go again, another delayed project and this is one somebody is paying me to do |O Seriously, who packs a battery in conductive foam? :palm: Is this common, or am I just incredibly unlucky to have experienced it twice? |
| maginnovision:
I'm not terribly surprised. I typically avoid mouser unless they're the only place to get whatever it is. They also seem to LOVE their conductive foam and small boxes. I got some rotary encoders from them and 8/10 of them had broken knobs/housings because the tiny box was forced shut and taped to hold. |
| Bud:
It is a nice foam though. It measures only a few kOhm with the meter probes spaced just an inch apart. |
| james_s:
I've been ordering parts from them for years and never had any issues at all until recently, I guess I mostly order ICs and small passives though, whenever the particular batch of stuff I need is cheaper than Digikey or they have something in stock that DK doesn't. At around $10 each these are not particularly cheap either and inconvenience aside I hate the waste of having to throw away brand new parts to get a new package UPS'd to me. And yes, it's lovely foam, the most conductive ESD foam I can ever recall encountering, these little boxes are great for packaging sensitive ICs. They're precisely NOT what you want to pack batteries in though. |
| tom66:
Unfortunately this is what happens when a product is marked as ESD-sensitive, someone packs it in an ESD-protective box... It really seems the only distributor that is genuinely competent is Digi-Key. They have never screwed up an order of mine, unlike Farnell, Arrow and occasionally Mouser. Interestingly, of all the main electronics distributors, they seem to advertise the least. Farnell are always pushing promotions and social media -- perhaps just get shipments right first? |
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