In that thread they go on about forcing them to suddenly create accounts sign in and someone mentioning that they must accept DRM (digital rights management) within the cookie notice:
https://old.reddit.com/r/printers/comments/j8l7v5/cannot_use_printers_basic_functions_without_hp/iL_B4conN 1 point 6 months ago
I had a bad day, language warning lol:
Thank you so much and fuck HP. Such dogshit software. I was even willing to use their dogshit HP Smart, but it doesn't even work. Their cookie notice has "accept" buttons WITH DRM that won't fucking load. Dogsht f*cking c*nt company. Wasted at least 30mins of life and time, because I need to scan some dogshit document.
Cramming things in their terms and conditions.
[–]magwep-2021 1 point 5 months ago
Just want to appreciate this post a sec as it just helped me with that dumb HP app, 2 years later. Thank you!
Applications shortened to "apps" made insulting and degrading towards the user.
[–]hijoton 1 point 4 months ago
Thank you! Found this tip years later and was a godsend.
There was never any godsend. it was just the previous way of installing it with a little bit of manual work.
It look may godsend way as the new trendy way is so awful with contempt for the user to use their device in peace.
[–]dalvean88 1 point 1 year ago
same here, i’m about to throw this piece of junk into the trashp
HP rather you throw out your printer than not use the app.
[–]kinevel 6 points 2 years ago
F*CK HP AND THEIR DATA COLLECTION TACTICS ....
why do it HAVE TO SIGN IN and give away my details in order to use THE F*CKING SCANNER THAT I PAID FOR !?!?!?!?!?
FUCK HP I'm saying it again
One angry printer owner made unable to use it out of the box without interference.
[–]SkryptX 4 points 2 years ago
Same here... I used HP Smart for years for scanning and it worked without an account. And since the last update you have to have a f***ing account for this basic dumb function. Actually you still can scan if you install the dedicated driver for it, but * you loose all the functions like scanning to PDF, rotating the page etc. that's built into HP Smart. So you probably don't have any choice than to submit to your masters at HP. Next printer won't be HP for sure. Things like this make me mad.
Oh and HP Support obviously was no help. They just tell you: "Don't be so stubborn. If you want to scan with your printer, then just make an account , because we need your data in addition to the money you paid for the printer and the ridiculously expensive ink cartridges!"
*Printer with "scan to network folder" works to a series of set standards and is independent of that rubbish.
[–]DaevorTheDevoted 3 points 2 years ago
Driver for HP Officejet
"I want to scan from MY printer to MY computer WITHOUT HAVING TO SIGN IN TO A BLOODY HP ACCOUNT.
[–]_CandyHoarder_ 2 points 2 years ago*
Confirming this as well with my computer. I was using my computer and the HP Smart app just fine during e-learning until June to print my stuff out. When I came back from the summer holidays, the app has updated (HP Smart) and now I'm forced to create an account to use my printer. Thing is, I have created an account, and it just never connects, making me unable to use my printer. If only they hadn't updated their ridiculous app, I could use my printer and print my schoolwork.....
Held hostage by HP "Smart app" which needs to go.
[–]JD1070 2 points 2 years ago
Yep just ran into this and it is fucking infuriating
Now that's how I felt (with any software not related to drivers) when Windows allowed it to install without my saw so but it didn't find any printers or fiddled with them.
[–]IQueryVisiC 2 points 2 years ago
So my kids would want to scan using hp scanner from their ipad, but they are not of legal age for the online account. HP does not allow to share my password with them.
They need to send their homework.
Sarcasm: Now isn't that very clever of HP?
[–]More-Ad-1773 2 points 2 years ago*
Same here, with new LaserJet M234 MFP.
Can copy and scan with no problem, and printing also worked for some time, until stuck in the middle of printo5... "Finish setup" - from hpdumb app. Finishing literally requires agreeing to terms, like having an account, internet connection[/b] (what for???), buying only HP toner, etc. Not a firstborn, but WTF, really?
Hijack and harassment from HP[–]luffyn 2 points 2 years ago
First they forced us to download HP Smart through Microsoft Store. Now they force us to sign up for an account to use the scan button. I will make sure that any products that I purchase in the future are not HP. Go die with your stupid decisions HP!!!
So you have to have an account with the Microsoft store (experience with an endoscope but was given the video viewer) then you have to create an account with HP.
[–]keepitsimpleforme 2 points 2 years ago
I spent an hour with HP Support in a chat session before my agent revealed the solution to me. * Use the HP Scan app instead of HP Smart. HP Scan lets you scan without logging in.
I let the agent know that this sudden change in HP Smart behavior was highly intrusive and hostile to customers. I asked them to escalate this to the product team along with a very strong request to remove this behavior and go back to the previous behavior (working as of last week) to let me just scan my documents without having to login. I will not buy another HP printer when this one breaks, if they don't fix this. I agree with others on the thread in suggesting that we should give them one-star feedback on every possible forum and warn potential buyers away from their product.
* What a great answer actually the best answer they could give opposing the territorial behaviour of the ones who force this upon.
I remember setting up a print and scan on someone's phone a couple of years ago.
A few months later they told me it stopped working. When I looked HP stuff was gone but there was this "smart app" with non printer on there. When using it to put in the IP address (printer behind a firewall on another network range) I couldn't find where to put it in to connect to printer. I uninstalled it, found the hp printing tools having to really look further down in the Google playstore. It was easy, I put in IP address, detected it I think and it worked, then when printing I noticed this alert "Use HP SMART APP next time" everytime when printing something.
WHAT AN INSULT" for something that does not seem to work the same.
[–]TheKLF23 1 point 2 years ago
Just had a customer ask me to install a SSD drive on her computer and ensure her printer works as she was having some problems - due to social distancing I got her to drop the pc and printer off at my house. When installing and checking the scanner worked out started asking me to sign up to a HP account - I was just like wtf?? Why do I need an account just to use a feature on the printer??! I called the person and she said oh yeah you need to sign in with the account details. I signed in and next thing I got a message box from HP to tell me I needed to prove I was human (I kid you not!!) It then asked me to click on the frogs that are pointing in the right direction - I was just like FFS really??? How hard is it to scan on this??? Finally I got the printer working and then it started complaining that the paper didn't match the print size when doing a test print. I called the person up and she said oh yeah been having the same problem myself for days... She then said do you think I might need to get a new printer - I offered to replace it with an Epson Workforce instead of all this rubbish - within 5 seconds I had the Epson up, running and scanning fine with bone of this annoying HP junk. HP should stick to what they're good at - making Elitebooks and leave printers to people who know how to make a working printer!!
Epson outperformed HP out of the box in 5 seconds.
[–]Chris-1010 1 point 1 year ago
I bought my printer a while ago and it always worked without any account. Who would have thought that scanning is possible without account?/s
Then someday the update came and I was kind of shocked. They wanted me to open a HP acount to SCAN. I mean, how incredibly stupid can a company be? I use this printer at home, but on work, we have strict data protection guidlines and customer data is holy.
And thhen some HP boss with an IQ of 90 thought it was a good idea to start making money with customer data too? They basically excluded the use of those printers in any European business. If we send Data around externally, we need to make contacts with every receiver and handler of customer data to enshure the strict new data protection guidlines are met.
And now HP thinks it's a FANTASTIC idea to just update the Printer software to require an account an to process the data in their cloud for a F**** scan? Are you kidding me?
[–]Stunning_Band_8766 1 point 2 years ago
Just threw our HP Printer in the bin for forcing us to give up our email / TELEPHONE number[/b] before we can even scan a document?
Complete junk. Will never go for a hp ever again
Waste for the environment.
Sarcasm: HP: Smart app must come first
More-Ad-1773 2 points 2 years ago
"HP disrupts industry"
https://www.globenewswire.com/news-release/2020/11/10/2123759/0/en/HP-Disrupts-Print-Industry-with-HP-the-Most-Modern-and-Simple-Printing-Solution-on-the-Market.html
What kind of crap is that?
I think they mean the consumers with "the smart app"
“We believe HP+ is the future of printing – it’s a fundamental shift in the printing experience. We’ve put the best printing innovation together into one complete solution for consumers and small businesses: category leading hardware, the largest supplies subscription service now including toner, and the best print app8 now in the cloud,” said Tuan Tran, President of Imaging, Printing and Solutions, HP Inc. “We’ve designed HP+ for those who value printing most, so we can deliver an *enhanced experience for them.”
HP+ new exclusive Smart App features
New connected cloud that automatically detects and fixes connectivity issues6 – helping to ensure users can print whenever needed from any device.6
New Smart Security settings monitoring system that detects and mitigates malware attacks. 6
New native in-OS printing to print from virtually anywhere on any device.5, 6
New Private Pickup feature releases documents to you only when you are at the printer.
New Forest First feature, where every page printed is balanced off with investments to help protect and restore forests in equal measure.7
Buzzword bullshit: "best printing innovation,""printing experience", "leading hardware" "best print app", "enhanced experience."
* what about the "enhanced experiences" for the developers of these things when they want to print something or are they superior in some way?
Won't be buying new from HP and this goes for any company that does this sort of thing and I thought Microsoft was terrible but in fact they seem to deliver this nonsense automatically if not disabled.
Shame I use to like their products well 20 years ago but they seemed to have gradually turned scummy and horrible towards the user in ways where they may appear initially they are being nice by overdecorating, oversizing, oversimplifying and dumbing down the user interface in their so called "smart app" and making all the dead easy things appear so difficult whilst making claims I can do things for the first time that I couldn't before.
I thought HP couldn't get any worse than this. This is not like mistakenly buying a HP printer with these requirements on them or hidden away (HP+ "e series) somwhere then return it. HP are imposing it later in the software. The "HP Smart app" should be set to take in account printers purchased without those requirement, do the job for the lifetime of the printer and not restrict or prompt the owner for anything else.
Bullying, harassment, interference, malware(hijack, unauthorized access/trespass? remote hack and firmware crippling) from HP.
I think this is the final nail in the coffin for HP.