Doctor practices in the UK.
Consider this yellow warning on "mine's" "Patients Services" portal:
Please refrain from using special characters '&' and '<' when sending a message to your practice when requesting prescriptions as this prevents the practice from processing your request in a timely fashion.
The mind can only boggle as to what bug resulted in that. Is someone badly converting the textbox to HTML and not escaping it maybe? The whole portal looks like it was setup by a 17yo in his Mum's basement.
Does the "Repeat perscriptions" work? Hell no. "Practice unavailable" since Thursday.
Decided to phone them. 5 minutes of listening to their "shock absorber" and I'd forgotten what I called them for, but I did actually catch the:
"For the automated repeat medication service, please phone and press 1 between 1pm and 3pm, Monday to Thursday."
Why is hells names is an answering machine service only available for 2 hours, 4 days a week? WTAF?
For appointments you have to phone at 8:30. If you phone at 8:31 you will get, "You are number 49 in the queue". They usually only have 30 or 40 call backs a day anyway. So you might as well hang up. Now it's also looks like a short slot for perscriptions and for test results, they are all little 1 or 2 hour windows.
The thing is... ALL of these little windows are in "Work hours". All of them have a tendency to stretch such as, "The doctor will call you between 9:00 and 12:00, they will not leave a message and they will not call back."
The thing is... I have a job, just like they do. If they need their office hours to be a certain way to handle volume, why do they think I DONT? How do they expect people with a full time job to get medical services when they are only open for short windows where I all 90% likely to have meetings. Early morning and afternoon!
I suppose, looking out at the bigger picture of the UK, it's only going to get worse as we transition into a 2nd or 3rd world country. Soon there will be no NHS.