Author Topic: CS licencing through Element 14  (Read 2273 times)

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Offline negativ3

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CS licencing through Element 14
« on: January 10, 2017, 01:16:10 pm »
Hi all,

Pulled the trigger for CS and received the email to setup and licence.

One problem, E14 setup the wrong email account for the CS activation.

I am now told it will take 14 days for a new activation email to the correct address.

Anyone with similar experience?

Thanks
Andy
 

Offline FivePoint03

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Re: CS licencing through Element 14
« Reply #1 on: January 11, 2017, 02:01:21 pm »
Yes same happened here.  I was buying on behalf of another company.  It can all be sorted (and was), but it would be easier without the man in the middle I think.
 
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Offline technotronix

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Re: CS licencing through Element 14
« Reply #2 on: January 17, 2017, 01:35:59 pm »
No. I don't have this kind of experience. Is 14 days complete? Did you got email?
 

Offline negativ3

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Re: CS licencing through Element 14
« Reply #3 on: January 30, 2017, 01:30:20 pm »
Hi all,

Sad to report I have been getting the runaround from Element 14 for 21 days now.

Does anyone have a good email at Altium as I am close to getting my money back via a non supply of goods claim with the bank.

Thank you.
Andy
 

Offline negativ3

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Re: CS licencing through Element 14
« Reply #4 on: February 09, 2017, 08:13:32 pm »
Hi all,

Well, 1 month in and nothing but empty promises from Element 14.

 |O  :--

Andy
 

Offline negativ3

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Re: CS licencing through Element 14
« Reply #5 on: February 10, 2017, 01:56:45 pm »
Licence finally came direct from Alium today, after requesting a refund and cc-ing a few emails.

Funny tho my 1-year subs dont start today, rather when I paid, 1 month ago.  :palm:
 
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Offline negativ3

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Re: CS licencing through Element 14
« Reply #6 on: February 14, 2017, 02:24:19 pm »
So... I got a nice email from E14 and they explained backend server issues were the cause. As a gesture of goodwill, they have extended my subs to 13 months from the time I got activated.

All in all, communication could have been better but I am now happy.
 


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