Attachment parameters don't seem to be working see pictures at bottom.
Get 3 months of BT Sport
Three months out of 24 month contract.
"The UK'S most powerful wi-fi versus major broadband providers: For a fast signal that goes further round your home."
I hear that all the time from other ISPS.
Stay Fast Guarantee: Get the speeds we promise or £20 back."
A measly one time £20 but in the small print it states "we'll give you a £20 BT Reward Card, up to four claims per year", I wonder which is it? Anyway I'd expect money of the bill or an option of leaving penalty free but they don't mention that in the small print.
Read the
flexible excuses they may use:
Excludes outages, connection faults and some wiring outside BT's control.
Small print:Page 2:
“All prices and content may change and your montly price including all out of bundle charges and add-ones will increase from March 2021 every year by the Consumer Price Index Rate of inflation publiched in January that year year plus 3.9% See bt.com/prices for details. Separate contracts apply to BT TV Sport, Broadband with TV.
Fibre Essential: Price correst as of 24 August 2020. 95% coverage across the uk. Average 36mbps. Price from month 25 currently £32.99 a month. Average speeds based on speed available to at least 50% of customers at peak time(8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed at bt.com/speed Compatible line required otherwise £49.99 connection charge may apply/ BT retains ownship of all equipment. Pay,ment is by Direct Debt. Personal use only. Subject to availability. Stay Fast Guarantee: We Guarantee the speed to your Hub. Check your speed using My BT app, online or by calling 0800 800 150. If after 30 days we can't get your back to the speed we promised we'll give you a £20 BT Reward Card, up to four claims per yet. Excludes outages, connection faults and some wiring outside BT's control.
Page 3:
More powerful Smart Hub: Verify at bt.com/broadband/smart-hub BT TV: For new customers with BT Fibre and existing customers who re-contract their broadband for 24 months. 24-months minimum term.. Prices and content may vary. You can change your TV package every month (excludes Classic Entertainment). Any change will be at standard price as set out in our tariff guide. Every plan comes with a recordable TV box (unless BT has already provided you with one). HDMI connection required. A 10m cable cable will be provided. Optional £30 for an engineer install or £10 for broadband extenders, if required. Subject to availability. Terms apply. Sport: You can only access BT Sport in the UK.
"More power smart Hub?" what is so "powerful about it?"
No specifications, about the internals to compare to other competitors like found on Openwrt.
Wy would you choose anyone else?
From my experience I choose business broadband from other small providers because I find these providers were more willing to care about just the broadband connectivity and sending Openreach/contractors out to check onsite that it works properly at the start of entering into a contract before it is finalised. Rather than doing absolutely nothing on the premises and turning up later trying charge the customer for work they didn't do but should have done from the start. It cost a little more but I find it aggravation free. When I have an issue I just get on the phone little waiting and I speak to the majority on there who seem to understand most of the time and not often transfer me from person to person to get things done. Any orders or faults they do the chasing up and I get call backs on the appointments and the progress.
I know from someone who had Bt Business broadband last year and they were given a 4g backup sim (that they said works on their third party router) to be used in outages as part of their package but not all the other competitors so that is one good move.
Also the prices stay the same with the contract whereas with BT:
"All prices and content may change" So according to that it seems that they can do what they like.
I hear some of my customers who are with BT complain that they keep on raising their bill and it is only when they enquire they bring bill down a little but increase back a couple of months later.
Does it mention if they are not getting the speeds they can leave on the leaflet?
On the website it does:
https://www.bt.com/help/broadband/learn-about-broadband/broadband-speed/i-m-not-getting-the-expected-stay-fast-guarantee-or-minimum-broaIf you're not getting the expected Stay Fast Guarantee or minimum broadband speed, please contact us and we’ll do our best to fix it. If it stays that way, and we can’t improve it, you may be able to exit your contract without penalty.
That seems to be the bit missing in the small print.
Reward card £20 a time, 8 times during the 24 monthds contract
when they could simply leave if they wanted to.
I think claiming for loss earnings would be better but then that is for business and I think the losses have to be justified for any compensation claim.
What do you think about the marketing materials?