Products > Dodgy Technology
Dodgy LCDs in Consumer Products
Halcyon:
I received a gaming device as a gift and the packaging had this little disclaimer:
Due to the characteristics of the LCD, there are some dots that do not light up or that never turn off, however, please note that it is not a defect.
I beg to differ, dead or bright pixels (regardless of quantity) are most certainly a defect within the LCD. Obviously the manufacturer are trying to excuse themselves of warranty returns, especially from people don't know any better.
tsman:
Dead pixels are annoying but basically everybody has a clause in their warranty terms regarding how many and what type of pixel defect is considered acceptable on each device :-// If you don't exceed that limit then getting it swapped out under warranty might be difficult. If you're still in the return period then just returning the entire device for refund is going to be a better option there.
Halcyon:
--- Quote from: tsman on December 25, 2018, 04:03:51 am ---Dead pixels are annoying but basically everybody has a clause in their warranty terms regarding how many and what type of pixel defect is considered acceptable on each device :-// If you don't exceed that limit then getting it swapped out under warranty might be difficult. If you're still in the return period then just returning the entire device for refund is going to be a better option there.
--- End quote ---
These types of clauses go against Australian consumer law. A dead/bright pixel would be considered at least a minor failure and would need to be remedied, regardless of what the manufacturer warranty claims. I've had at least one phone and a computer monitor or two replaced under Australian Consumer Law because of pixel faults.
Would you buy a new display at full price knowing it had a dead pixel?
Whales:
--- Quote from: Halcyon on December 25, 2018, 03:50:48 am ---Due to the characteristics of the LCD, there are some dots that do not light up or that never turn off, however, please note that it is not a defect.
--- End quote ---
On a second level: was this inside the packaging or on the outside? If you can't read it before buying then it's on even shakier ground.
Halcyon:
--- Quote from: Whales on December 25, 2018, 05:55:38 am ---
--- Quote from: Halcyon on December 25, 2018, 03:50:48 am ---Due to the characteristics of the LCD, there are some dots that do not light up or that never turn off, however, please note that it is not a defect.
--- End quote ---
On a second level: was this inside the packaging or on the outside? If you can't read it before buying then it's on even shakier ground.
--- End quote ---
It was on the outside. Even still, its basically like saying Apple's bending of iPhones/iPads aren't a defect, they are a "characteristic" of the device.
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