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Louis Rossman and the Hoover warranty policy scam

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MrMobodies:
I came across this video and couldn't believe how low Hoover can go.

https://odysee.com/@rossmanngroup:a/hoover-vacuum-warranty-policy-is-the:f
Youtube:


So they are using delaying tactics basically sending him on wild goose chases asking him for the same information over again and again again and do more videos to prove he is the owner then asking him to do things that he shouldn't be doing in any case like ripping off labels.

I had a terrible experience with one of their hoovers over 20 years. I am not sure what model it was.
I can't find much even on their website on Archive back then and they didn't have pictures on there with their models but it looks to me very similar to this one:

Credit: ibaisaic (Youtube)
A Telios Pets 1700w.

I remember it being labelled different, "Pets" with "Quiet" I think on it and the Queens logo, no LCD display and looked much more smaller than the one above. It wasn't quiet it was very noisy for what it did and it didn't pick up much. I protested to return it but they said "it was alright", no it wasn't alright as they were going up and down in the same spot again an again and again trying to pick up things I can see that I found I could pickup myself with my hands easily from the carpet. It had this air powered brush which had these cogs in the side which were exposed beside the brush. Things got in there and broke these cogs which made it even more noisier.

I got so angry with it I eventually refused to hoover up as it wasn't picking much or anything up. Long story short in 2005 we got a Sebo Airbelt K3 that mum saw it used in some wards at the NHS with a 2100 watt motor, an electric 150w electric power head brush and what a pleasure it is to use and still working today.

An insult I found at the the time was, it had this Queens Logo on it, with something along the lines "appointment of the queen" etc. It was portrayed to me to be a sign of quality but apparently not according to Coppice who explained that because they sold a few things to the Queen they stick their logo on their stuff brand wide. So the logo means nothing and in that case not worth the ink it was written on.

I remember we did have a Hoover, a cylindrical one for vaxing the carpets in the early 1990's, it did work but it broke down many years later. I didn't expect something to come out of the box not to work to spec, break so easily and now I see them stoop lower over a button and the warranties.

Anyone had problems with Hoover stuff?

Correction: Louis Rossman.
By habbit I keep on spelling his name as Louise.

Halcyon:

--- Quote from: MrMobodies on September 03, 2024, 03:47:48 am ---An insult I found at the the time was, it had this Queens Logo on it, with something along the lines "appointment of the queen" etc. It was portrayed to me be a sign of quality but apparently not according to Coppice who explained that because they sold a few things to the Queen they stick their logo on their stuff brand wide. So the logo means nothing and in that cas not worth the ink it was written on.

--- End quote ---

I probably wouldn't take that too seriously. Twinings have the Royal Warrant on their tea, but to me, it tastes like the leftover floor sweepings from the tea processing factory. There is much nicer tea out there without the logo. Maybe the older stuff was better?

Seems these days, Hoover, like a lot of other well-known brands, is owned by the Chinese.

Ian.M:

--- Quote from: Halcyon on September 03, 2024, 04:46:27 am ---I probably wouldn't take that too seriously. Twinings have the Royal Warrant on their tea, but to me, it tastes like the leftover floor sweepings from the tea processing factory. There is much nicer tea out there without the logo. Maybe the older stuff was better?

--- End quote ---
You aren't so far from the mark.  According to a relative who was a senior civil servant working for the British Board of Trade, the  problem in the '40s and early '50s was the quality of the tea landed in the UK.   There was too much unsaleable dross in the bottom of each tea chest, resulting from tea leaves breaking up in transit (and possibly due to production issues in Assam resulting from disruptions due to WWII followed by Indian independence).  Tetley's developed the mass produced teabag to use up the dross, turning it into a premium product.  Twinings followed them a few years later, initially for the American market.

unseenninja:
Louis might not be so happy about being renamed to "Louise" though...

 :-DD

PlainName:
Blimey, doesn't he go on. And on. And bloody on.

No way I've going to suffer that for 30+ minutes just to find out WTF his problem is. Yes, he has a real problem, and yes, he is up against first line support. But he is whining that they want to send him a replacement unit! No, the only way to cope is to copy'n'paste the transcript into an editor and skim it there (but it still faithfully transcribes him going on and on - maybe scope for an AI precis tool here).

The entire thing comes down to them wanting proof that he has made the thing useless to save on return shipping. He thinks they should just take his word for it that he is not a scammer and won't use the data label to scam a new machine (not a hose - an entire new machine). I'm sure we all trust random people they will be true to their word!

Sure, he knows and we know that he is capable of fitting the small part that's at fault, but all they know if that if they tell some rando idiot it is fine to take their kit apart and that idiot fucks himself, they will be under a ton of shit. So they're not going to do that and will, in preference, send him a replacement machine even though it would cost them more.

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