UIs are like religions. Different people like different things. I prefer consistency in interfaces and that means between different apps. So KiCAD falls short in my measure as it works so differently than other Windows apps, especially if you aren't running Windows! lol
At the moment I am mostly using KiCAD for viewing schematics and find the counter intuitive pan and zoom to be a major PITA. Cntl-scroll wheel is zoom. I don't know about Linux or the Mac OS, but it seems to be nearly universal in every app I use... except for CAD. Well, cntl-scroll zooms in LTspice, but so does shft-scroll, alt-scroll and just plain scroll. I can't tell you how often I use cntl-scroll in KiCAD expecting a zoom only to find the page moving.
A UI works well when a person does not need to think about it. Back in the days of DOS it was every app for itself. Under the rule of Windows things should be a bit more consistent.