(Having dealt with customers in computer-related stuff for more than half of my life, I see no suspicious questions here. Customers sending in multiple dozens of hand written pages, error protocol printouts etc. - boiling down to "yep, it's dead and needs to be replaced" did happen on a regular base. There *are* people who don't know a lot and tend to ask a lot, leading nowhere. Nervewrecking, yes, bad intentions, likely no. Sidenote: Banhammer or not is fine with me, I will not critize that decision...)