Products > Computers

Teamviewer V14 is messed up

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rsjsouza:

--- Quote from: wraper on June 17, 2019, 10:38:53 am ---
--- Quote from: mcinque on June 17, 2019, 09:37:52 am ---Probably they would acquire a lot more customers if they lower the price, but I guess the issue is in the bandwitdh/cost per user, since all the connections pass thru their servers by default. So a lot of more customers means a lot of more bandwith needed, much more servers required etc. and maybe this isn't worth the price for them. :(

--- End quote ---
They could convert way more free users which they have a lot of, and which consume bandwidth for free anyway into paying users. So what you wrote does not make sense.

--- End quote ---
What I imagine is that, by having a paid customer, they guarantee support and connections. Using a freeware model they reserve themselves the right to not answer their e-mail/forum.

I find TeamViewer the most convenient tool to remotely admin my mom's PC 5000 miles away. I don't have the means to go there, configure a proper firewall and maintain it on the long run. Any pre-configured setup tends to be gone due to power outages and other minor issues.

edavid:

--- Quote from: mcinque on June 16, 2019, 04:32:56 pm ---Once your ID become suspected of commercial use you can ask for them to correct the issue and have the limitation removed but if you continue to use it in the same way you'll be victim of that system again, after some time.

--- End quote ---

I think they may have changed things so that once they unblock a free account, it stays unblocked.

The reason I say that, is that last year my account got blocked twice in 2 months, but since then it has stayed unblocked, even though my usage pattern hasn't changed.

Of course this is just guesswork.

mcinque:

--- Quote ---They could convert way more free users which they have a lot of, and which consume bandwidth for free anyway into paying users. So what you wrote does not make sense.

--- End quote ---
IMHO you underestimate the fact that they can manage bandwidth and if needed allocate it to paid users, without warning free users. This while continuing being popular with free service as remote management software, acquiring new potential customers and freely blocking those free accounts that use "too much" of their service with the "excuse" of commercial usage (I heard many "I was using it in the same way that I've done in the last months!).

To me it seems a plausibile strategy. If this doesn't make sense to you, I will be glad to hear you opinion about what you think they're doing.
To me it seem stupid the Eagle licensing, but it doesn't seem to make them going bankrupt. Maybe it's me that I'm wrong.


--- Quote from: wraper on June 16, 2019, 06:34:31 pm ---It's just plain stupid IMHO.

--- End quote ---
You said that that their strategy is stupid. We can share or not their rules, but I don't think they are stupid. Stupidity can not make a company grow keeping it wealthy and alive for many years. Maybe stupid customers can, but not a company strategy.


--- Quote ---I think they may have changed things so that once they unblock a free account, it stays unblocked.
The reason I say that, is that last year my account got blocked twice in 2 months, but since then it has stayed unblocked, even though my usage pattern hasn't changed.
--- End quote ---
I'm sure that they are continuing to monitor automatically your usage. Probably they have tuned some sort of "false positive trigger" that was "too much sensitive" on your account but definitely I don't think they have "whitelisted" a free account.

Black Phoenix:
Probably not relevant but:

I've been using AnyDesk as an Alternative to TeamViewer.

The free licence they have never ever flagged me as Comercial Use, and I use it heavily for IT support and Remote Access to other computers.

Since the problems with the Microsoft SMB in 2017 that affected old legacy equipments with proprietary software not made to be run in older OSs that XP and 2003 (https://www.wired.com/story/eternalblue-leaked-nsa-spy-tool-hacked-world/), I started using AnyDesk for that propose and for my needs it works. Even used for support on Android Devices without problems.

edavid:

--- Quote from: Black Phoenix on July 11, 2019, 02:20:38 am ---Probably not relevant but:

I've been using AnyDesk as an Alternative to TeamViewer.

The free licence they have never ever flagged me as Comercial Use, and I use it heavily for IT support and Remote Access to other computers.

Since the problems with the Microsoft SMB in 2017 that affected old legacy equipments with proprietary software not made to be run in older OSs that XP and 2003 (https://www.wired.com/story/eternalblue-leaked-nsa-spy-tool-hacked-world/), I started using AnyDesk for that propose and for my needs it works. Even used for support on Android Devices without problems.

--- End quote ---

What are the limitations of the AnyDesk free version?  I couldn't find any details of this.

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