Products > Computers

Why can't my copy of Win10 pro be activated?

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Sredni:
So, this is getting ridiculous.
The used M6800 I bought in a brick and mortar "ex-leasing" store (that came with a darkened backlit keyboard, the wrong adapter, a new 2015 battery reaching endlige, a substitute Dell battery with date code not matching manufacturing date that drops dead at 60%, and a 'new' SSD with 12 thousand hours of...testing I guess), not only had the OS installed on the wrong SSD, but Windows was not even activated.

So, I looked into the registry and found the product key. Then I went into control panel to see what are the steps for activating Windows, since I have the product key and I found this

https://youtu.be/0UkSOb3F12g?si=8tmdTdSuC-0c1tJl

Sorry, I'm on a cellphone and it's easier to link the video that to find the icons to put a multimegabyte screenshot in.

My question is... Why isn't windows recognizing the already present product key?

jonpaul:
pirated key
OEM copy of W10

Buy a new W10 PK $29

j

Sredni:
Being this an ex-leasing computer, this should be an OEM copy of Win10. It should be legal to sell a PC and transfer the license, right?

I have looked for windows stickers on the body of the notebook and I found none, but this being an ex-corporate computer, maybe it didn't even come with one, unlike customer products.

janoc:

--- Quote from: Sredni on December 04, 2023, 04:53:02 pm ---Being this an ex-leasing computer, this should be an OEM copy of Win10. It should be legal to sell a PC and transfer the license, right?

I have looked for windows stickers on the body of the notebook and I found none, but this being an ex-corporate computer, maybe it didn't even come with one, unlike customer products.

--- End quote ---

That depends ...

Corporate machines are usually not sold with licenses, the licenses come from a volume licensing deal the company has. The PC comes with an unactivated version of Windows that the corporate IT usually promptly wipes and replaces with their standard disk image.

Another possibility is that the license associated with that machine is activated elsewhere (e.g. on another PC of that company) so you, logically, can't activate it again, regardless of the fact that the PC has been sold. Common problem is decommissioning the old machine the license has been associated and with and forgetting to deactivate it on Microsoft's website. 

Win10 also has such a thing as an "electronic license" - if you have upgraded from XP/Win7, then your license likely got converted to this, associated to your Microsoft account - and then it can be reactivated only 3 times or so.

Then there are also the OEM licenses that are tied to the hw they were sold with and will cause problems activating them on a different PC. There is a provision for a PC upgrade/significant hw changes but also only limited amount of times.

And sometimes even legit licenses without any restrictionssimply won't activate for completely arbitrary reasons or bugs in the Windows activation process. I had to even call MS support once for this and their support guy was completely stumped why it won't activate. Legit retail boxed (not OEM) license, with all the paperwork in order - and it still refused to activate it.

It is a mess that MS has no motivation to fix because it only hurts retail customers, not businesses - and there  the goal is to push them to buy another license, not to keep upgrading/transferring their old one.

PlainName:
Sounds like the corp wiped the disks before the vendor got hold of the computer, and then since there was no OS they just blasted whatever copy of Win10 they had around.

If you bought the PC as a working machine, complete with OS, then it's up to the vendor to provide that. If they don't you should be able to return it for a refund. Depending on country (I think you're shit out of luck with everything in the Antartic) you can give the vendor a chance to rectify the situation, then if they don't you can do it yourself and sue them for the cost of doing so.

If the product description didn't include an OS then you'll just have to cough for a pukka copy.

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