Author Topic: Rigol DP832 - Firmware list and bugs  (Read 309407 times)

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Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #25 on: January 19, 2014, 03:05:18 am »
Can any one direct me to a list of bugs that were fixed in 1.08? I'd like to determine if its worth the upgrade effort from 1.06 and I can't seem to find firmware revision history on Rigol's website.
That is a very good question, and I would also like to know what has been changed.  My primary concern was to know that I could update the FW to 08 without loosing the options.  As it turned out I (and recently a few others) have only lost the Triggering option.  Hey that's Ok.  Now at least I can feel relatively confident that my DP800 won't be dead in the water the next time a FW update comes out of Rigol.
So you may want to do it also, if not only for getting over that hurdle(?).  I know that I feel better now after hearing all the stories about people loosing all their installed options.  I think the secret is following the installation procedure exactly as intended.
 

Offline jkw13

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Re: Rigol DP832 - Firmware list and bugs
« Reply #26 on: January 19, 2014, 11:21:35 am »
"After DP800 installs the file, and the DP800 automatically reboots. Remove the USB Flash Drive with the .GEL file."

No automatic reboot with mine!
 

Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #27 on: January 19, 2014, 01:00:32 pm »
"After DP800 installs the file, and the DP800 automatically reboots. Remove the USB Flash Drive with the .GEL file."

No automatic reboot with mine!
Automatically reboots was my description in the simplified process I listed for you, to give you an idea what the steps are involved.  Perhaps this was wrong, it may actually be simply a quick restart without going through the normal boot screen, etc.
When it settles down to the normal DP800 screen, and is no longer changing, it is done and you are set to continue with the next step.  Sorry if I misled you.
This is the actual procedure's description:  ->  'Step 6. The instrument will restart when the upgrade is complete.'
Please look at the procedure's text that I PM'ed to you to see if that helps explain the whole process better.  I can email the full edited procedure and/or the GEL file I used if you like.  Who knows, perhaps there is a minor glitch in your GEL file, or a miner update missing that is now in Rigols 08 FW.  Unlikely, but a possibility. Its something to try anyway.
 

Offline AndersAnd

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Re: Rigol DP832 - Firmware list and bugs
« Reply #28 on: January 20, 2014, 08:50:00 am »
3. Current sense between channels 2 and 3
Issue documented here and see Dave's post here for the Rigol response: DIY fix with heavy duty wire between GND terminals of channel 2 and 3!
I think you should attach this document:

Recommended Connections: DP832 CH2 and CH3 COM Terminals

http://beyondmeasure.rigoltech.com/acton/attachment/1579/f-034c/1/-/-/-/-/DP832%20Proper%20Connections.pdf

This PDF document was found under FAQs here: http://www.rigolna.com/products/dc-power-supplies/dp800/

This document has been updated compared to the one attached by Dave here, because there was something wrong with the formatting of the formulas in that document.
« Last Edit: January 20, 2014, 11:43:05 am by AndersAnd »
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #29 on: January 20, 2014, 09:14:15 am »
I think you should attach this document:
Recommended Connections: DP832 CH2 and CH3 COM Terminals
http://beyondmeasure.rigoltech.com/acton/attachment/1579/f-034c/1/-/-/-/-/DP832%20Proper%20Connections.pdf

Thanks! I have attached this new version document.  The formulas still look messed up for me, but perhaps I don't have a necessary font installed...  Oh well, hopefully it will work for others!
 

Offline AndersAnd

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Re: Rigol DP832 - Firmware list and bugs
« Reply #30 on: January 20, 2014, 11:39:10 am »
Thanks! I have attached this new version document.  The formulas still look messed up for me, but perhaps I don't have a necessary font installed...  Oh well, hopefully it will work for others!
Yes you are right, the formulas are actually messed up in both version, I didn't pay attention to what the formulas actually said, just noticed the symbols are not overlapping each other anymore. But instead it's now wrong math symbols.
See attached screenshots.
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #31 on: January 20, 2014, 07:40:25 pm »
Thanks! I have attached this new version document.  The formulas still look messed up for me, but perhaps I don't have a necessary font installed...  Oh well, hopefully it will work for others!
Yes you are right, the formulas are actually messed up in both version, I didn't pay attention to what the formulas actually said, just noticed the symbols are not overlapping each other anymore. But instead it's now wrong math symbols.
See attached screenshots.

Thanks for the follow-up.  I think it is even worse now...not legible at all what the intended formulas are.  I will put back the original version of the PDF, and also update information on the new v01.09 firmware and install instructions.
 

Offline function

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Re: Rigol DP832 - Firmware list and bugs
« Reply #32 on: January 24, 2014, 08:04:59 am »
Ok, I have to ask this question.
Did anyone sucessfully DOWNGRADE from v1.08 to v1.06, install options, and retain them (and
calibration) on upgrading back to  to v1.08 (with working ADC) I wonder?

What seems strange to me is that the only option that I lost going from FW 06 to 08 was Trigger.  And BTW others that did the upgrade in the past couple of days also only lost Trigger.  Granted I didn't go from 08 back down to 06, install options, and then go back up to 08 again.  But, so many people have said they lost all of their options, that I started to think that those people may simply had not followed the Rigol upgrade instructions precisely.   There are three (3) different installations that must be done in the Firmware installation.  Are you sure that you covered all three (3) situations?
The three situations are as follows:
1. Turn ON DP800, Press Help when RIGOL icon comes up up.  Install USB Flash Drive with the .GEL upgrade file when prompted.
After DP800 installs the file, and the DP800 automatically reboots. Remove the USB Flash Drive with the .GEL file.
2.  Press Help twice.  Press M4, M2, M1 to update Analog Board 1.
3. Press M4, M2, M2 to update Analog Board 2.
Last: Reboot, press Utility > SysInfo > M1, M3, M2 to verify installed FW version.

Did you do all of this?  This is MUCH more than your typical Rigol FW update requires.  If after reading this, if you have any doubt about it, don't understand something, etc, please let me know and I will try to help.

I followed the procedure exactly and my options also got removed with the update to 1.0.8, going back to 1.0.6 restored the options.
 

Offline Wall-E

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Re: Rigol DP832 - Firmware list and bugs
« Reply #33 on: January 26, 2014, 02:57:52 am »
Use the following DP800 firmware instructions:
 

Offline carpelux

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Re: Rigol DP832 - Firmware list and bugs
« Reply #34 on: January 29, 2014, 06:41:53 pm »
Today I received a newly bought DP832 after nearly a months wait. Luckily it came with 1.08 firmware, I was a bit afraid it should be delivered with 1.09, preventing me from generating a key.

As far as I have understood there isn't really any improvements between 1.06 and 1.08, so I'm planning for a downgrade making it ready for a key the day I need it.
« Last Edit: January 29, 2014, 10:11:44 pm by carpelux »
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Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #35 on: January 29, 2014, 11:23:19 pm »
Today I received a newly bought DP832 after nearly a months wait. Luckily it came with 1.08 firmware, I was a bit afraid it should be delivered with 1.09, preventing me from generating a key.

As far as I have understood there isn't really any improvements between 1.06 and 1.08, so I'm planning for a downgrade making it ready for a key the day I need it.
Thank you,  it is nice to have 'Trigger' verified as being a Bug in version .08.

A few days ago I went back to .06 to recover 'Trigger' because I couldn't find any improvement in .08 over .06 anyway.  I can't imagine at this time using the 'Trigger' function, but I do appreciate how it could be useful.  Although it does seem that there must be something in .08 that they wanted to (or did) correct.

A possibly exists: To eliminate the 'Trigger' function until they get it working correctly(?), if it doesn't now.  Has anyone here fully tested the 'Trigger' function?

So was the removal of 'Trigger' a Bug in .08, or was it Buggy in .06?  Have we been Rigolized?
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #36 on: January 29, 2014, 11:41:48 pm »
Today I received a newly bought DP832 after nearly a months wait. Luckily it came with 1.08 firmware, I was a bit afraid it should be delivered with 1.09, preventing me from generating a key.

As far as I have understood there isn't really any improvements between 1.06 and 1.08, so I'm planning for a downgrade making it ready for a key the day I need it.
Thank you,  it is nice to have 'Trigger' verified as being a Bug in version .08.
...

@ted572 How did you determine this: "Trigger verified as being a Bug in version 01.08" ?

I realize the option is removed upon upgrading to 01.08 for units using the keygen, but legit owners (e.g. DP832A owners) have all options (incl. Trigger) enabled after upgrading to 01.08 (see here)...so where is this "verified as being a bug" coming from?

Or, are you proposing that the removal of Trigger is an "error" that should not happen due to the upgrade in any unit?  If this were so, even owners of purchased options for DP832 would experience loss of options when doing the upgrade.  But, I haven't heard one owner of DP832 that has purchased options and lost any of them when updating to 01.08.  This makes me think loss of Trigger could in fact be intentional by Rigol (for units using keygen), and thus not a "bug" (in the traditional sense).
 

Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #37 on: January 30, 2014, 01:01:15 pm »
Sparky:
I think that you probably meant to ask  'carpelux' this question. > Edited 1/30/2014:  Maybe Not, because I now see he later edited his comments (Ref. * below). <
Please read carpelux's report again that I partially copied below.  He purchased a brand new DP832 that came with .08 firmware and the Trial options of course, but 'Trigger'* was inactive already (the same as our units that we upgraded from .06 to .08).  Apparently Rigol didn't notice this, or don't care (possibly because this is the desirable result for them at this time(?)).

Note: * He initially said that: that the 'Trigger' "Trial" was inactive already', but now I see that he has edited this comment out, although this was the key comment that my response was based on.

carpelux: Would you please explain why you later removed this information from you comments?  This is critical information for us to understand what is going on with Rigol's FW .08.  Thank you in advance for your assistance.

Today I received a newly bought DP832 after nearly a months wait. Luckily it came with 1.08 firmware, I was a bit afraid it should be delivered with 1.09, preventing me from generating a key.

We don't, and won't normally hear from people that buy their options on this forum, because they would only be here because the options can be had for free here by the use of a keygen.  If your going to be fully up front with Rigol then you don't have to read all these threads to learn how to beat the system with a keygen, or be concerned about what firmware updates are safe.  If your not hacking, then life is much easier, but then you won't be getting any free options.  So it will be difficult to find out how things are for those who buy their options and then upgrade the firmware.

Thank you very much Sparky for providing this subject listing (DP832 - Firmware list and bugs) for all of us!
« Last Edit: January 30, 2014, 02:22:57 pm by ted572 »
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #38 on: January 30, 2014, 05:17:06 pm »
ted572:
Thanks for explaining the issue clearly.  Now I understand that carpelux had originally stated Trigger (as a trial) was inactive from the beginning.

In this case, I would have concluded the same as you --- that indeed there is a bug in 01.08 firmware that disables the Trigger option, and it is not related to use of option codes generated by the keygen.

It would be excellent if carpelux could write back and explain why he changed his post.  As you say, it is quite important for us in terms of understanding what is going on with the firmware.

Cheers!
 

Offline carpelux

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Re: Rigol DP832 - Firmware list and bugs
« Reply #39 on: January 30, 2014, 05:41:32 pm »
Hey guys, sorry if I caused confusion with my post and editing yesterday.

The reason I did edit it was that I realized that I was potentially wrong in my conclusion that all options except trigger was enabled as time trials. The reason I thought so was because when i looked at the sys info menu all options on that screen had TRIAL on them, except the trigger option that was marked disabled. But when I later looked at the option menu I realized that there was more options available than what was displayed at the sys info page, and at that page there was more options besides trigger that was marked as disabled.

In order to not make people to jump to conclusions based on what could be false information, and based on the fact that there wasn't any responses to my post i just deleted the sentence I wasn't sure about. I should have written a explanation to why, but it was kind of late and I had to get up early because of work, so it was bedtime.
« Last Edit: January 30, 2014, 05:45:20 pm by carpelux »
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Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #40 on: January 30, 2014, 08:31:22 pm »
Partial quote: The reason I did edit it was that I realized that I was potentially wrong in my conclusion that all options except trigger was enabled as time trials. The reason I thought so was because when i looked at the sys info menu all options on that screen had TRIAL on them, except the trigger option that was marked disabled. But when I later looked at the option menu I realized that there was more options available than what was displayed at the sys info page, and at that page there was more options besides trigger that was marked as disabled.
carpelux:
Thank you for you explanation, as your feedback is very important for us to understand what is going on with the new DP832s supplied with .08 firmware.
It would also be very helpful if you could list all of the Trial options that are currently available to you, and also all those that marked as disabled.  It sounds like it is possible that you may have something different from what we have observed to date.

Thank you for your assistance, ted572
 

Offline carpelux

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Re: Rigol DP832 - Firmware list and bugs
« Reply #41 on: January 30, 2014, 09:50:09 pm »
Sorry to say, but before reading this I did downgrade my PSU to version 1.06, which caused all trial options to be reset. Happy to say that all keys worked so now all options are official :-)

My memory is short and the interface was new to me so I can't for sure remember the exact names of the options that was on trial on the "Sys Info" page but everyone listed there except the trigger option was on Trial.

To put it in another way, the Trigger Option was the only one listed that was not on Trial.

I hope this make it a little bit clearer...

Edit: fixed some spelling mistakes.
« Last Edit: January 30, 2014, 09:53:01 pm by carpelux »
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Offline carpelux

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Re: Rigol DP832 - Firmware list and bugs
« Reply #42 on: January 30, 2014, 10:04:30 pm »
Just remembered one more thing.

The accuracy option wasn't listed at all on the "Sys info" page from the beginning, neither as Trial or disabled.
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Offline ted572

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Re: Rigol DP832 - Firmware list and bugs
« Reply #43 on: January 30, 2014, 10:46:47 pm »
Just remembered one more thing.

The accuracy option wasn't listed at all on the "Sys info" page from the beginning, neither as Trial or disabled.
Re. carpelux's Reply #41:  So from your experience this verifies that there is a Bug in firmware .08 that disables the 'Trigger' option of the Digital I/O.  Nothing else new that we know of at this time anyway.

Re. carpelux's Reply #42:  You are correct, Accuracy doesn't show up as an option.  This initially concerned me also, but if you have three decimal places,  i.e. display shows 1mV/1mA resolution, then you have it.
« Last Edit: February 02, 2014, 10:28:53 pm by ted572 »
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #44 on: February 19, 2014, 06:25:49 pm »
My DP832 has been to Rigol NA for the heatsink replacement.  I have received it back and it has the tall silver heatsink as expected.  Also, it was updated to firmware versions: (digital) 00.01.09, (analog) 01.02.00 and (boot) 01.06. 

I noticed on the "Test/Cal" screen that the temperature is showing ~12 (degC), which seems particularly low (compared to ambient).  I do not recall this temperature reading ever being so low before the heatsink replacement, so I wonder if there has been some changes in the temperature measurement on latest firmware.

Has anyone noticed significant differences in the temperature value on different firmwares (with the DP832 operating under similar conditions, of course)?

Edit: Further discussion of temperature issue here.

Also, for people who are following this thread, I have recently updated the first post with additional and corrected information.
« Last Edit: February 19, 2014, 06:40:58 pm by Sparky »
 

Offline stuartk

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Re: Rigol DP832 - Firmware list and bugs
« Reply #45 on: February 20, 2014, 02:26:06 am »
I have just received my DP832A with the shiny silver heat sink. It shipped with 1.08

I upgraded to 1.09.00.01,  as I wanted the classic color screen.

Analog board: 01.02.00.01.02.00
Boot 1.06

before the upgrade my temp on startup was 29.6, now its at 10.26   :-//

 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #46 on: February 20, 2014, 02:52:26 am »
I have just received my DP832A with the shiny silver heat sink. It shipped with 1.08

I upgraded to 1.09.00.01,  as I wanted the classic color screen.

Analog board: 01.02.00.01.02.00
Boot 1.06

before the upgrade my temp on startup was 29.6, now its at 10.26   :-//

Aha!  There is obviously something wrong with the temperature reading in 01.09! 

I've added this to the bug list in post #1.

Thanks for checking the temperature value before/after upgrading and posting your finding!  It's not good to have the bug, but at least we know about it now!
« Last Edit: February 20, 2014, 05:24:01 pm by Sparky »
 

Offline centon1

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Re: Rigol DP832 - Firmware list and bugs
« Reply #47 on: February 21, 2014, 12:35:42 am »
I have a DP832 which I updated to 01.08 following the three step instructions and everything went well but I now see that "Sparky's" complete list of firmware and bugs recommends having 01.06 on a DP832.

My question is when going back to 01.06 from 01.08 will I have to update the analogue boards as when going from .06 to .08 the same way or just load the firmware?
 

Offline SparkyTopic starter

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Re: Rigol DP832 - Firmware list and bugs
« Reply #48 on: February 21, 2014, 12:51:30 am »
I have a DP832 which I updated to 01.08 following the three step instructions and everything went well but I now see that "Sparky's" complete list of firmware and bugs recommends having 01.06 on a DP832.

My question is when going back to 01.06 from 01.08 will I have to update the analogue boards as when going from .06 to .08 the same way or just load the firmware?

@centron1: I can't answer your question about the analog board update (because I've never tried it, and currently I'm on 01.09).  However a comment on my recommendation: I recommend 01.06 simply because 01.08 does not fix existing bugs, and you will loose one or more options you may have activated.
 

Offline centon1

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Re: Rigol DP832 - Firmware list and bugs
« Reply #49 on: February 21, 2014, 01:05:19 am »
Excellent.
As there doesn't seem to be any difference between 01.06 and 01.08, other than I lost the 'Trigger', I will stay at 01.08
Thank you for your response, all your efforts and your guidance.
It is greatly appreciated.
Cheers.
 


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