Author Topic: Siglent Technical Support join in EEVblog  (Read 527357 times)

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Offline AudioApp

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Re: Siglent Technical Support join in EEVblog
« Reply #200 on: June 05, 2014, 08:01:11 pm »
I look also for a high stability oscillator for my SDG1025, the PCB is already made to accept a TCXO (at least on the mine).

I have asked few months ago to Siglent if an internal reference clock option (TCXO) can be purchased for the SDG1025, answer from Siglent Technical Support Engineer was:
"I am sorry but there is no TCXO option to sale for customers"

I have to find a TCXO compatible with the PCB and the way to switch it. For info, the actual 10MHz clock looks like this schematic:

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Offline levinite

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Re: Siglent Technical Support join in EEVblog
« Reply #201 on: June 18, 2014, 07:15:42 am »
New member, have a few questions...
  • Is it true that Siglent has plans to build an authorized service center in the US?
  • If so when will it be completed?
  • If not, how does one from the US get their Siglent scope serviced?
  • How many firmware updates has Siglent provided for its SDS1102CML scope?
  • What in your opinion are the worst faults and/or best features of the SDS1102CML?

Thanks for your time.
« Last Edit: June 18, 2014, 07:21:05 am by levinite »
 

Offline echen1024

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Re: Siglent Technical Support join in EEVblog
« Reply #202 on: June 18, 2014, 06:46:46 pm »
New member, have a few questions...
  • Is it true that Siglent has plans to build an authorized service center in the US?
  • If so when will it be completed?
  • If not, how does one from the US get their Siglent scope serviced?
  • How many firmware updates has Siglent provided for its SDS1102CML scope?
  • What in your opinion are the worst faults and/or best features of the SDS1102CML?

Thanks for your time.
I don't think that the hobbiest market or just Lecroy Waveaces are enough to warrant a full blown "service center." Once they start building more of LeCroy's products, then 10 people in a little Chinatown shack might be warranted.
I'm not saying we should kill all stupid people. I'm just saying that we should remove all product safety labels and let natural selection do its work.

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Offline levinite

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Re: Siglent Technical Support join in EEVblog
« Reply #203 on: June 19, 2014, 05:57:51 am »
Well, the first question was really meant for member, Siglent. But it is interesting since a Tequipment sales person respond to a similar question in an email I sent by stating that a US office is the the defining stages. Anyway, after reading many posts about the various brands from this site, I decided on a Hantek scope from Circuit Specialists which is serviced in the US. But in service warranty was definitely a deciding factor.
 

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Re: Siglent Technical Support join in EEVblog
« Reply #204 on: June 23, 2014, 04:59:20 pm »
Greetings!

To answer your questions:

1) Yes - We are opening our new Siglent North American headquarters in Solon, OH next month (July, 2014). It will include technical support and complete warranty repair services.
2) See #1
3) See #1
4) Yes. All known issues have been addressed in our latest firmware (5.01.02.22). You can download this at www.siglent.com
5) I will let our Siglent customers weigh in on this question. Please feel free to contact us at sales@siglent.com.
 

Offline rf-loop

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Re: Siglent Technical Support join in EEVblog
« Reply #205 on: June 23, 2014, 06:06:29 pm »
Greetings!

To answer your questions:

1) Yes - We are opening our new Siglent North American headquarters in Solon, OH next month (July, 2014). It will include technical support and complete warranty repair services.
2) See #1
3) See #1
4) Yes. All known issues have been addressed in our latest firmware (5.01.02.22). You can download this at www.siglent.com
5) I will let our Siglent customers weigh in on this question. Please feel free to contact us at sales@siglent.com.

What is now right address for technical support.
Previously we get this information from Siglent.

Hello everyone,
            I'm sorry for replying late, we have set up a special branch to solve all the technical problems.
    If you have any problem, suggestion or find some bugs, please email to support@siglent.com.
    We will reply you in 24 hours. Thanks very much.
Tips:
     Support email address: support@siglent.com
     Sales email address:    sales@siglent.com
     Please sent the technical or product problems to support email and sales or price information problems to sales email,
     or it will take you more time to get a reply.
I drive a LEC (low el. consumption) BEV car. Smoke exhaust pipes - go to museum. In Finland quite all electric power is made using nuclear, wind, solar and water.

Wises must compel the mad barbarians to stop their crimes against humanity. Where have the wises gone?
 

Siglent America

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Re: Siglent Technical Support join in EEVblog
« Reply #206 on: June 24, 2014, 11:15:56 am »
Siglent has direct technical support at our factory in Shenzhen, in our European office in Hamburg, and very soon here in Cleveland, OH. For the time being please just contact:

support@siglent.com

for email technical support issues. We have some other changes and improvements coming but for now we this will get you to one of our technical support engineers.

Thank you,
Steve
 

Offline Hp35

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Re: Siglent Technical Support join in EEVblog
« Reply #207 on: June 25, 2014, 02:14:28 pm »
Well, after much research I finally purchased an Siglent SDS1102CML from Tequipment.net.  So far I love the scope. Here are the things that swayed me from the Rigol 1102.  (Larger display, larger memory depth, Physical knobs for both channels, quieter fan)

I also considered the Hantek's and although the higher res display was a large draw, I didn't want to deal with the funny timebase  (2,4,8).

The only 2 annoyances I have found so far with the latest firmware is the fact that the probe compensation setting is reset to 1X when the Default setup key is pressed.  Also the scope always asks to choose the language on boot.

I hope these 2 issues are addressed in the next firmware revision.

Regards,

Steve
 

Offline tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #208 on: June 25, 2014, 09:26:35 pm »
@ Hp35
Steve, if you refrain from using Default setup your 10 x input attenuation setting will remain.
Have a good look at the manual, the default setup is listed in full.
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Offline SiglentTopic starter

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Re: Siglent Technical Support join in EEVblog
« Reply #209 on: June 26, 2014, 07:14:15 am »
Well, after much research I finally purchased an Siglent SDS1102CML from Tequipment.net.  So far I love the scope. Here are the things that swayed me from the Rigol 1102.  (Larger display, larger memory depth, Physical knobs for both channels, quieter fan)

I also considered the Hantek's and although the higher res display was a large draw, I didn't want to deal with the funny timebase  (2,4,8).

The only 2 annoyances I have found so far with the latest firmware is the fact that the probe compensation setting is reset to 1X when the Default setup key is pressed.  Also the scope always asks to choose the language on boot.

I hope these 2 issues are addressed in the next firmware revision.

Regards,

Steve
the 2 issues you said are not problems. they are designing issues.
1.default setup 1X is to restore the factory settings. Do you want it at 10X?
2.the language section on boot is for the customers to choose the language easier if you want to recover the version that do not have this section, please update the older .CFG file.
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Offline rf-loop

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Re: Siglent Technical Support join in EEVblog
« Reply #210 on: June 26, 2014, 08:09:42 am »
Well, after much research I finally purchased an Siglent SDS1102CML from Tequipment.net.  So far I love the scope. Here are the things that swayed me from the Rigol 1102.  (Larger display, larger memory depth, Physical knobs for both channels, quieter fan)

I also considered the Hantek's and although the higher res display was a large draw, I didn't want to deal with the funny timebase  (2,4,8).

The only 2 annoyances I have found so far with the latest firmware is the fact that the probe compensation setting is reset to 1X when the Default setup key is pressed.  Also the scope always asks to choose the language on boot.

I hope these 2 issues are addressed in the next firmware revision.

Regards,

Steve
the 2 issues you said are not problems. they are designing issues.
1.default setup 1X is to restore the factory settings. Do you want it at 10X?
2.the language section on boot is for the customers to choose the language easier if you want to recover the version that do not have this section, please update the older .CFG file.

As Siglent local distributor and also professional with electronics and T&M equipments I will give my opinion what is based to long time experience.

1: I recommend 10X is default.  (note 1) I can give many arguments for this if need.
This is normal recommended setting. Peoples need understand that use 1x probe ONLY if it is nessessary. Normally always use 10x probe. (also because bandwidth but also for safety)
There is many oscilloscopes what as factory default option is also sold with only 10x probes.
Also this is, as well as I know, very common working practice in every lab.
In classroom every school boy and girl need also learn this lab practice in first lesson in scholl electronics lab room. Turn always probe to 10x as default always before and after use if you have probe where is this selection. I hope also today young not experienced teachers teach this.

All  know why there is so much 10x HP and 10x Tektronix second hand nice probes for sale around of eBay etc. This is because professionals "default probe" have been 10X  tens of years.  In long time ago normal package of example Tektronix analog scopes have 10X probes. (and never 1x 10x switchable probes) 


2: It is good that in first power up boot customer get automatic menu for language selection. If example language is "accidentally" chinese and western user who have not yet enough experience with this equipment do not easy find how to set language what he know. It can do it example until boot up counter is 10.

Now it is very frustrating if use more this unit and every start it ask language. Why it ask it in every startup. After weeks, after months.. many times per day if frequently use scope.

I recommend that it works so that when people get it from package it ask language and perhaps example 5-10 first times (due to fact that some shop may start scopes some times for check equipment is not DOA fault. Then after count it shuts off this automatic language menu with normal boot up.

If user want he get this back with using some "deep recovery" option in menu what resets all to exactly factory state, all memories, all user data, even selfcal data.

Wink:
Then also this solution may be clever with many reasons: add something what is example in  old well known Hewlett-Packard (Agilent) many equipments.

Boot up with one or two key pressed during power up boot. It recovers unit to deep factory default state.
It need do so that even if oscilloscope is crash down due to some fatal FW bug and it can not even boot after it (due to some corrupted stored data).

This power up with one or two key pressed drops it always to factory state resetting all, even selfcal data and every user memory and so on "and it drops to ground with his legs as cat". 
After this, also language selection may pop up, all what have been exactly as received from factory exept power up boot counter.


(Note 1: If oscilloscope have automatic probe factor detect then if input BNC is without connected probe, then it need set defaul 1X. This scope do not have this feature.
« Last Edit: June 26, 2014, 03:22:34 pm by rf-loop »
I drive a LEC (low el. consumption) BEV car. Smoke exhaust pipes - go to museum. In Finland quite all electric power is made using nuclear, wind, solar and water.

Wises must compel the mad barbarians to stop their crimes against humanity. Where have the wises gone?
 

Offline Hp35

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Re: Siglent Technical Support join in EEVblog
« Reply #211 on: June 26, 2014, 11:56:47 am »
I think you guys may be missing my point about the 1x/10x issue. It's probably true that 10x should be the default setting, however my request is actually just to remove probe compensation from the list of parameters that are reset when default setup is pressed.

In other words, if you set the probe compensation to 10x, it should remain at 10x even if default setup is pressed.   There are other settings that are not reset when 'default setup' is pressed such as screen saver or 'skin' type. Probe compensation should work the same way.
 

Offline tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #212 on: June 26, 2014, 02:30:56 pm »
I think you guys may be missing my point about the 1x/10x issue. It's probably true that 10x should be the default setting, however my request is actually just to remove probe compensation from the list of parameters that are reset when default setup is pressed.

In other words, if you set the probe compensation to 10x, it should remain at 10x even if default setup is pressed.   There are other settings that are not reset when 'default setup' is pressed such as screen saver or 'skin' type. Probe compensation should work the same way.

We know exactly what you mean.
Every DSO that I have had behaves in the same manner, and I would imagine the vast majority on the market also.
BTW I can't remember when I last used the Default button and I've been using DSO's for a good 10 years or more.
If you feel strongly about this start another thread with a poll for or against your idea and who never use Default, with discussion on which brands behave as you wish.
Thread doesn't need to be a slanging match, just a search for a majority view for manufacturers to take note of.
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Offline Wuerstchenhund

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Re: Siglent Technical Support join in EEVblog
« Reply #213 on: June 26, 2014, 04:53:51 pm »
2: It is good that in first power up boot customer get automatic menu for language selection. If example language is "accidentally" chinese and western user who have not yet enough experience with this equipment do not easy find how to set language what he know. It can do it example until boot up counter is 10.

Now it is very frustrating if use more this unit and every start it ask language. Why it ask it in every startup. After weeks, after months.. many times per day if frequently use scope.

I recommend that it works so that when people get it from package it ask language and perhaps example 5-10 first times (due to fact that some shop may start scopes some times for check equipment is not DOA fault. Then after count it shuts off this automatic language menu with normal boot up.

Why not do it the way LeCroy does it on their XStream scopes? During initialization of the scope software there is a button in the upper right corner of the screen which cycles through all available languages (while the scope continues with initialization), and if you want to change the language just press it when your preferred language appears.

If you don't want to change the language then you just ignore it.

Simples.   :-+
« Last Edit: June 26, 2014, 04:55:44 pm by Wuerstchenhund »
 

Offline rf-loop

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Re: Siglent Technical Support join in EEVblog
« Reply #214 on: June 26, 2014, 06:20:34 pm »
2: It is good that in first power up boot customer get automatic menu for language selection. If example language is "accidentally" chinese and western user who have not yet enough experience with this equipment do not easy find how to set language what he know. It can do it example until boot up counter is 10.

Now it is very frustrating if use more this unit and every start it ask language. Why it ask it in every startup. After weeks, after months.. many times per day if frequently use scope.

I recommend that it works so that when people get it from package it ask language and perhaps example 5-10 first times (due to fact that some shop may start scopes some times for check equipment is not DOA fault. Then after count it shuts off this automatic language menu with normal boot up.

Why not do it the way LeCroy does it on their XStream scopes? During initialization of the scope software there is a button in the upper right corner of the screen which cycles through all available languages (while the scope continues with initialization), and if you want to change the language just press it when your preferred language appears.

If you don't want to change the language then you just ignore it.

Simples.   :-+

This IS good! All what need for this.
 :-+
I drive a LEC (low el. consumption) BEV car. Smoke exhaust pipes - go to museum. In Finland quite all electric power is made using nuclear, wind, solar and water.

Wises must compel the mad barbarians to stop their crimes against humanity. Where have the wises gone?
 

Offline tzok

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Re: Siglent Technical Support join in EEVblog
« Reply #215 on: July 02, 2014, 05:14:12 pm »
I've had some time and I started to experiment with my SDS-1022DL. I've tried to use Teledyne's WaveStudio instead of Siglent's EasyScopeX and... it works like a charm.

...and my other remarks:
P19 firmware has some strange modification to trigger status display which makes it completely unreadable on some time bases (cycling through ARMED, READY and TRIGD’).
Other issue or suggestion is to change the default behavior of time base zoom – currently it zooms to the last set zoomed timebase, not caring about currently set timebase (i.e. working with 10us/div and zoom to 2us/div, then exit zoom mode, change time base to 25ms/div, turn zoom on and... have completely useless 2us/div). I thought that it could be more convenient if zoomed time base would be always initially set to normal time base divided by 10 (zoom x10 like in analogue oscilloscopes).
« Last Edit: July 24, 2014, 10:26:04 pm by tzok »
 

Offline tzok

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Re: Siglent Technical Support join in EEVblog
« Reply #216 on: July 09, 2014, 09:16:24 pm »
It seems that my SDS1022DL has died... it was working fine, connected to wave generator, and after changing frequency from 50kHz to 500kHz on the generator it started acting like this:

and after restart it changed into this:

So no signal after trigger. When there is no trigger it is kind of working:


Any idea what could have happened to it?
I've tried to do push Default Setup button, do SelfCal and flash other firmware (5.06.02.19 and 5.06.02.16) - nothing helps. As far as I can remember it did something similar once before (just after I've bought it, before any flashing), but after restarting it was ok (until now).
« Last Edit: July 09, 2014, 10:32:22 pm by tzok »
 

Offline johned

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Re: Siglent Technical Support join in EEVblog
« Reply #217 on: August 02, 2014, 10:50:12 am »
I am not sure if this is the best place to ask but I emailed Siglent 5 days ago and am still waiting for a reply.
I am trying to use EasySCOPE with my SDS1102CNL and Windows 8.1.
I have updated the firmware to the latest version : 5.01.02.13
I have installed NI VISA 5.12 and the latest EasySCOPE.
When I connect the scope to my PC I see the 1102 in my Device list as “USB Test and Measurement Device (IVI)” – see attached image.
The USB port on the 1102 is set to USBTMC mode.
When I do Add Device in EasySCOPE I get : “Have not find any device”.
If SigLent are here then please can you tell me how to connect my scope to Windows 8.1 ?
 

Offline tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #218 on: August 02, 2014, 12:05:02 pm »
I am not sure if this is the best place to ask but I emailed Siglent 5 days ago and am still waiting for a reply.
I am trying to use EasySCOPE with my SDS1102CNL and Windows 8.1.
I have updated the firmware to the latest version : 5.01.02.13
I have installed NI VISA 5.12 and the latest EasySCOPE.
When I connect the scope to my PC I see the 1102 in my Device list as “USB Test and Measurement Device (IVI)” – see attached image.
The USB port on the 1102 is set to USBTMC mode.
When I do Add Device in EasySCOPE I get : “Have not find any device”.
If SigLent are here then please can you tell me how to connect my scope to Windows 8.1 ?
In the Easyscope window select "Scope"
Then "Add Device"
Then select connection type.
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Offline johned

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Re: Siglent Technical Support join in EEVblog
« Reply #219 on: August 03, 2014, 08:35:38 am »
Hi Tautech,

Thank you very much for your reply.
As per my original message, this is what I am doing :
> When I do Add Device in EasySCOPE I get : “Have not find any device”.

All the best,
John
 

Offline tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #220 on: August 03, 2014, 08:48:50 am »
johned
Just did a Google search for USB Test and Measurement Device (IVI)

Posted fix on member rf_loop's website:
http://siglent.freeforums.org/make-easyscopex-work-and-recognize-usbtmc-dso-t85.html
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Offline johned

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Re: Siglent Technical Support join in EEVblog
« Reply #221 on: August 03, 2014, 04:52:31 pm »
Hi Tautech,

I have done all of that.
NI MAX is reporting :
SDS00002140234
USB0::0xF4EC::0xEE3A::SDS00002140234::INSTR

This looks correct to me.
But EasySCOPE is still reporting : “Have not find any device”.

All the best,
John
 

Offline Macbeth

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Re: Siglent Technical Support join in EEVblog
« Reply #222 on: August 03, 2014, 06:33:19 pm »
I've had a bit of a nightmare with installing USB drivers to use with the likes of Hantek/Siglent. This is on Windows 7.

The problem is Windows will automatically go and find drivers based on VID:PID over the internet, and decide that whatever it finds is a "newer" driver than the manufacturers actual latest supplied driver. I believe there must be many China manufacturers using the same VID:PID as each other for similar drivers.

The way around it is to delete (and permanently remove) all drivers associated with your instrument from the control panel/system. Then make sure you disconnect from the internet and install the manufacturer provided drivers. The ridiculous Windows automatic driver search will hence fail and you get the proper driver installed.

Also, make sure you set your device up with USB-TMC rather than USB-RAW if you intend to use NI-VISA stuff.

ETA: I have had to go so far as to use REGEDIT and search for VID/PIDs and delete the bastards left behind even after removing the device from control panel!  |O
« Last Edit: August 03, 2014, 06:37:53 pm by Macbeth »
 

Offline tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #223 on: August 03, 2014, 08:14:35 pm »
Hi Tautech,

I have done all of that.
NI MAX is reporting :
SDS00002140234
USB0::0xF4EC::0xEE3A::SDS00002140234::INSTR

This looks correct to me.
But EasySCOPE is still reporting : “Have not find any device”.

All the best,
John
I will point Siglent support to your posts.
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Offline SiglentTopic starter

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Re: Siglent Technical Support join in EEVblog
« Reply #224 on: August 04, 2014, 12:51:27 am »
Hi Tautech,

I have done all of that.
NI MAX is reporting :
SDS00002140234
USB0::0xF4EC::0xEE3A::SDS00002140234::INSTR

This looks correct to me.
But EasySCOPE is still reporting : “Have not find any device”.

All the best,
John

Dear Sir,please confirm that you have download the latest EasyscopeX(P03R5) from http://www.siglent.com/en/server/download.aspx?nodecode=119004002003
« Last Edit: August 04, 2014, 01:13:37 am by Siglent »
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