Siglent Technical Support join in EEVblog

[nctnico]

Edit add: And what is Siglent.uk ??

Sorry, that was meant to be siglent.eu

Siglent.eu is not an official Siglent website! They sell test equipment from various Chinese brands including Siglent. Don't expect them (or him; I think it is a single person business) to be very knowledgable about the products they sell.

[gby]

We have a special functionality requirement for a dual channel signal generator.  We wrote up the requirements in a separate post titled "What Signal Generator to Simulate Motor Position Feedback Devices which you can access via the below link:

https://www.eevblog.com/forum/testgear/what-signal-generator-to-simulate-motor-position-feedback-devices/

Could someone from Siglent comment in that thread about our question about the capabilities of the Siglent SDG5082 and SDG2042x to handle these requirements?

We would greatly appreciate your assistance in our purchase decision.

Thank you.

[Docholiday]

Hi Siglent,

in the other thread, https://www.eevblog.com/forum/testgear/siglent-spd3303d-series-bug/msg581704/#msg581704 , I've described the problem I have with my SPD3303S power supply. Apparently, they've silently revised the board, rotating the LCD 180 degrees and after I've upgraded my (presumably older version) hardware with the latest firmware posted on the Siglent website, everything displays upside down. There's no mention on the website that it's only applicable to some of the SPD3303Ss. I got in touch with Siglent but all they could offer was the firmware version even older than what I had before: 1.01.01.01.03 vs. 1.01.01.01.03R1. That's a really weird situation, please help me solve that.

Did this get resolved? As I am having the same problem too.

Thanks

[tautech]

From my inbox today:

German Quick Start Guides
http://siglent.news-mailer.com/i/uKp5HT6P1rrjvc2UhRSl02cfJV3OrBDj

Siglent ask: If you have other requirements, please let us know

[kimer23]

I need a firmware or flash dump for SDS1022C 5,7'' LCD .

[gigabyte091]

Hi, I bought SDS1072CML DSO and I'm very happy with it

But im curious, does pc software supports windows 10 ?

And can you in next fw remove lang select everytime we power the scope ?

[IvoS]

Question for Siglent. I want to download and update the firmware on my SDG signal generator. I am not willing to register. How do I proceed?  You have to be kidding me.....

[tautech]

Question for Siglent. I want to download and update the firmware on my SDG signal generator. I am not willing to register. How do I proceed?  You have to be kidding me.....

All Siglent FW, SW and Manuals are freely available from the USA site:
http://www.siglentamerica.com/support

[ebastler]

Question for Siglent. I want to download and update the firmware on my SDG signal generator. I am not willing to register. How do I proceed?  You have to be kidding me.....

All downloads also seem to be freely available from Siglent's corporate page (http://www.siglent.com/ENs/gjjrj.aspx?id=15, the first hit I get on Google when searching for "siglent firmware download"). Where did you encounter the requirement to register?

[tautech]

Question for Siglent. I want to download and update the firmware on my SDG signal generator. I am not willing to register. How do I proceed?  You have to be kidding me.....

All downloads also seem to be freely available from Siglent's corporate page (http://www.siglent.com/ENs/gjjrj.aspx?id=15, the first hit I get on Google when searching for "siglent firmware download"). Where did you encounter the requirement to register?

It used to be a requirement to register on the China EN site and AFAIK it still is.
Good to know they can be had freely from the EU site too, thanks.

[RogerRowland]

It used to be a requirement to register on the China EN site and AFAIK it still is.
Good to know they can be had freely from the EU site too, thanks.

I was forced to log in before downloading from the EU site, you can browse everything but not download without registering, apparently. Anyway, I'm registered so it's no big deal.

Why would anyone not wish to register?

[IvoS]

Why would anyone not wish to register?

Because then I will be getting tons of SPAM. I was unable to download from US going directly to siglent.com.

[Siglent America]

Why would anyone not wish to register?

Because then I will be getting tons of SPAM. I was unable to download from US going directly to siglent.com.

Hello Ivos.

Siglent does not sell email addresses to anyone else so there should be no issue with spam.
If you would like to send your request in an email you can send it to us at

info@Siglent.com

or you can send me a PM. Either way, we will get you whatever you need.

[c4757p]

Why would anyone not wish to register?

Because some people don't want to spread their information around to people who don't actually need it. Some people aren't particularly public.

Pro tip: http://www.fakenamegenerator.com/

[RogerRowland]

Because some people don't want to spread their information around to people who don't actually need it. Some people aren't particularly public.

Pro tip: http://www.fakenamegenerator.com/

Love the fake name generator! A bit spooky that the first random choice gave the first line of my address as "90 Rowland Street" though.

[crispy_tofu]

+1, but it gave my fake 'geo coordinates' as being in the middle of the Pacific Ocean... 

[LeszKo]

Hi,
Recently I upgraded my Siglent 1102CML with new firmware 5.01.02.32. The main reason was that for single mode I could not enable LongMemory depth. Even I enabled it before, once I pushed Single button it returned to normal mode immediately. Now this works fine. Unfortunately when I scale time base to about 5ms, capture a single shot and then scale to 2,5us the display shows vertical stripes. When scaling deeper it even gets worse. If I change display mode to dots instead of vectors  the display is correct to about 250ns. Then the waveform gets flat (GND).
Has anyone else encountered the same problem? Please check with your scopes.
It would be also nice if Siglent could investigate this issue. I can support with data logs/pictures, whatever is needed.
Regards

[tautech]

From my Inbox today:

SIGLENT Technologies is pleased to announce that on December 21, 2015 we will celebrate our 13-year anniversary.

Happy Birthday Siglent

Also:

Also on this day, SIGLENT Technologies will officially introduce our newest member of the X-Instrument family, the SSA3000X Series Spectrum Analyzer series. With its optional tracking generator (up to 3.2 GHz), bright and easy-to-read display, and high-accuracy / high-resolution measurement capability, the SSA3000 series spectrum analyzer is designed to test and analyze signals in the 9 kHz to 2.1 GHz / 3.2 GHz range. The SSA3000X Series is packed with many new features and powerful functions.

Thread:
https://www.eevblog.com/forum/testgear/siglent-ssa3000x-spectrum-analyzers/

[Siglent]

Dear all new and old friends,
   Merry Christmas!
   It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merry of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

   May Christmas and the New Year be filled with happiness for you!

   Thank you for support SIGLENT!

[tautech]

Dear all new and old friends,
   Merry Christmas!
   It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merry of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

   May Christmas and the New Year be filled with happiness for you!

   Thank you for support SIGLENT!

Thank you Siglent for your support over 2015.

Kind and best wishes from tautech.

[ShreveCC]

I have an improvement recommendation for the SDS1102X\SDS1202X decoder and trigger option.  I just purchased the 1102X scope and it is on its way in shipping.  At some point in time I am going to purchase the decoder, however I really want the decoder option to decode the ASCII text and not just the hex values when it decodes a bus signal. 

I noticed others really want this from the reviews on Siglent dealer sites and You Tube reviews also.  Is this possible to have ASCII support in the decoder option?  I mean its going to cost myself and others an additional $169 U.S. dollars for the decode\trigger option -  so it would really help to sell the optional package and also more scopes in turn by adding the ASCII values in the
decoding. 

[Wall-E]

Siglent now has a fix for the flawed SHS800/1000 Oscilloscope's DMM 'Continuity Test' !
Contact Siglent Customer Support and tell them that you would like your unit corrected.
NOTE: The SHS800/1000's DMM 'Continuity Test' is a useless function as it is currently in these units.  Good news: You can now get it fixed. . .

The SHS800 DMM's 'Continuity' test doesn't work properly.

https://www.eevblog.com/forum/testgear/siglent-technical-support-join-in-eevblog/msg761207/#msg761207

[sotos]

Siglent now has a fix for the flawed SHS800/1000 Oscilloscope's DMM 'Continuity Test' !
Contact Siglent Customer Support and tell them that you would like your unit corrected.
NOTE: The SHS800/1000's DMM 'Continuity Test' is a useless function as it is currently in these units.  Good news: You can now get it fixed. . .

The SHS800 DMM's 'Continuity' test doesn't work properly.

https://www.eevblog.com/forum/testgear/siglent-technical-support-join-in-eevblog/msg761207/#msg761207

Contact Siglent Customer Support in which country?
I have an SHS806. Do you have to send it to them or it’s just a software update?

[tautech]

I have an improvement recommendation for the SDS1102X\SDS1202X decoder and trigger option.  I just purchased the 1102X scope and it is on its way in shipping.  At some point in time I am going to purchase the decoder, however I really want the decoder option to decode the ASCII text and not just the hex values when it decodes a bus signal. 

I noticed others really want this from the reviews on Siglent dealer sites and You Tube reviews also.  Is this possible to have ASCII support in the decoder option?  I mean its going to cost myself and others an additional $169 U.S. dollars for the decode\trigger option -  so it would really help to sell the optional package and also more scopes in turn by adding the ASCII values in the
decoding. 

I pointed Siglent tech support to this before Xmas and while there were no promises, R&D are looking at including ASCII support in future SDS1000X FW if possible.

[Wall-E]

Siglent now has a fix for the flawed SHS800/1000 Oscilloscope's DMM 'Continuity Test'.
Contact Siglent Customer Support and tell them that you would like your unit corrected.
NOTE: The SHS800/1000's DMM 'Continuity Test' is a useless function as it is currently in these units.  Good news: You can now get it fixed. . .

The SHS800 DMM's 'Continuity' test doesn't work properly.

https://www.eevblog.com/forum/testgear/siglent-technical-support-join-in-eevblog/msg761207/#msg761207

Contact Siglent Customer Support in which country?
I have an SHS806. Do you have to send it to them or it’s just a software update?

It is a hardware and software change.  So contact the dealer you purchased your unit from for instructions. The dealer should be able to handle and process this for you. Siglent is responsible for this and therefor the Siglent's authorized dealer should take care of it for you.

Report your results back here so that everyone gets see how Siglent handles this issue and that they get their due credit, or criticism if there are problems. Siglent said they are taking responsibility for this and others have already been serviced on this issue. Therefore I expect that you will be taken care of in a responsible manner also.  Good luck.