Today I decided to call Ragworm, just in case, since their website is still up.
Surprisingly they answered (for the first time out of maybe 20 attempts since November) and were very perplexed by the delayed order, the lack of communication etc... They refunded me but it is just beyond me how a business can run in this manner, and given what people have said on social media it looks like I'm not the only one to go without their orders being fulfilled and no communication for months. Just bizarre.
Oh well.