I recently purchased the SIglent SDM3055 on sale at Amazon. Generally pleased with it, although it has the problem previously discussed here with "lock-up" related to saving to USB flash or internal memory. I contacted Siglent and documented the problem. They have created a "Case number" and will address it (I hope)
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Email correspondence with Siglent:
From: Dave Shorthill <dshorthill@roadrunner.com>
Sent: Monday, October 19, 2020 5:46 PM
To: Jason Chonko <jason.chonko@siglentna.com>
Subject: RE: New submission from Contact Form SDM3055 Problem
Thank you for your prompt response.
Make sure when trying to duplicate problem SDM3055 Firmware: 1.01.01.20R2
Using your example:
https://siglentna.com/operating-tip/sample-and-store-sdm3000/ It works the first time per the above example.
Repeat example and the second time at Step number 11, set CSV and Store Data the instrument locks up (no response to any key press)
Power OFF and back ON..
Try above example.. same problem, locks up
Problem can be cleared by :
Power OFF and back ON..
SHIFT Utility Recall -> Security Erase
SHIFT Utility Recall -> Set to Defaults
Problem is the same for both Internal Memory or External (USB) Memory
Thanks
Dave Shorthill
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FROM JASON CHANKO
SIGLENT
Hello Dave,
I have reproduced the issue and opened a support case for you.
The number is ****.
I will submit this to Engineering and they can get a jump on it.
I’ll let you know if I learn more.
J