Best eBay deal ever or am I missing something?

[george graves]

They delete my negative feedback.  How the heck are they able to pull that off?

Ebay magic.. Feedback from unpaid items is deleted automatically (within 24 hours or so). So by refunding direct using PayPal and not from eBay, item gets to be unpaid causing feedback to be auto-wiped  Couple of hours ago spotted about ~6 or 7 negative comments regarding the Keithley's. Now there is only one left..

Dirty bastards.  Give 'em hell. 

[Falcon69]

eBay needs to fix that.  That's not right. The seller should receive a negative feedback and keep on their record. They deceived the buyer, and when called on it, they manipulated the system in their favor. They wasted the buyer's time, and in reversal, placed bad eBay stats with the buyer, making eBay think that the buyer has an unpaid item.  eBay now thinks that the buyer, NOT the Seller, is in the wrong on the transactions. This is very wrong.

But, then again, maybe eBay has designed it this way.  There will always be buyers, but not sellers, and Sellers is where eBay make their money.  I too also have had bad feedback removed in favor of the seller, when in fact, the customer service representative of eBay who answered when I called, admitted that the seller was in fault. The representative said the decision could not be reversed. But, then again, why should they. I'm ust one person who buys, whereas the seller sells thousands of products, making eBay lots of money.

[jancumps]

... They deceived the buyer, and when called on it, they manipulated the system in their favor. ...

If you look at this thread again, buyers that were 'deceived' - say from page 6 on - know it was a mistake from the seller and they tried to take advantage of that.
You can read that by the comments made when they announce the purchase in this thread.

[Creep]

The people all seem rather furious and frustrated about the sellers actions (while the do seem rather shady), but if we look at the bigger picture: every last one of the buyers is also at fault for this situation a little bit. You all placed the orders knowing it was a mistake on the sellers part and that it could potentially sabotage the sellers (or their IT departments, no idea about their hierarchy) lives. You people purposefully put the seller in this whole fiasco, of course they are going to try to save their skins one way or another, their jobs are on the line.
P.S. I'm in no way supporting the sellers actions. I just think the hate should stop or atleast be tonned down a bit.

[Richard Crowley]

of course they are going to try to save their skins one way or another, their jobs are on the line.

I don't see any evidence that they have done anything to stop their out-of-control process.
The continue listing new random items, completely unrelated to their business, and for unbelievably random prices.
At this point, Ebay is an unindicted co-conspirator, IMHO for apparently allowing them free-reign business as usual.

[engineer_in_shorts]

Anyone who games the system should expect to get gamed back.

[Richard Crowley]

Anyone who games the system should expect to get gamed back.

That applies all three ways:  the vendor - the buyers - and Ebay themselves.

[Creep]

Well if they still haven't corrected the prices of atleast shut down their store until everything is sorted out then yes, I see how that is quite the issue. Sorry, didn't realise that. My point was that to a degree, the buyers are at fault for the situation aswell. Feels like some people here are sore that they didn't get the "bargain" they were hoping for even though they knew that the chances of it being a legitimate and intended sale were way below 1%.

[CrashO]

P.S. I'm in no way supporting the sellers actions. I just think the hate should stop or atleast be tonned down a bit.

This goes way deeper then just not accepting an error. I expected it to be a mistake, ofcourse I did.
I also expected there to be one of either two results. First one being a refund from the seller.
Second one being a refund using eBay/PayPal and their buyer protection systems. Never did I expect the seller to deliver a PSU.
Then why did I order it? Because sellers like this, who list 150.000+ items using automated systems, without having a single item in stock, don't deserve our mercy.
They are the reasons why eBay has turned into a steaming pile of dog turd where it gets harder and harder to filter out real "bargains" from the automated dealers who just use it as a easy webshop.


Now, if they would have cancelled the order and refunded the payment, all would have been fine. No negative feedback or anything from me, done.
Instead, they keep lying, making up stuff, and refunding without cancelling the order. Proving they are the douche-bags we all expected them to be.
Just to humor you, I just went trough my mails/messages with them and selected the interesting stuff..
Marked my thoughts on them in italic. (these are not the full messages, just the relevant stuff)

13 nov [eBay message from streetautoparts]
This is a courtesy email to let you know that the order you placed online on 13th of November 2014 will not be process.
Your order will be cancelled and you will be refunded in full if any payment has been made.
They are cancelling the order and refunding, was to be expected, fine.

13 nov [E-mail from streetautoparts to my paypal email-address)
I just got an email from suppliers advising that the manufacturers no longer make this item/model
Sincere apologies for the inconvenience caused and please select from one of the options below. { showing 2 buttons }
Keithley stopped making them? Really? Nope...
And Asking me to click on a button leading to their site regarding my eBay purchase? Not going to happen..

13 nov [Send them a email replying theirs]
Keithley still produces the power supply, it is not discontinued and major suppliers such as Farnell and RS still supply it, and worldwide availability is just fine.
Ps: I won’t click on any links outside of eBay as this voids eBay regulations. Please use the ebay messaging system for things like that.
Never got any reply

14 nov [PayPal notification]
Payment has been refunded

15 nov [I made the payment again]
Order was stil open, they had not delivered the cancellation promised in their 13nov message, so I paid again.

16 nov [PayPal notification]
Payment has been refunded again

16 nov [I send a eBay message to them]
you can keep trying to refund directly through PayPal, but I will keep repaying, as doing so outside of the eBay system hurts my internal eBay score by leaving a item "unpaid". It is your responsibily to obey the binding conditions of the eBay sale. If you do not plan on doing so, you can try making a cancellation (the official way) via eBay. Not refunding without cancelling the sale, and giving me a negative ebay creditscore because of it

16 nov [I made the payment again]
Order was stil open, they still hadn't delivered the cancellation promised in their 13nov message, so I paid again.

17 nov [eBay message from streetautoparts]
A cancellation link will be sent to your account, hopefully all the transactions will be refunded and cancelled within 24-48 hours.
Also we just called eBay and inquired why it's showing as unpaid item, I was advised that 5 sites of eBay including Australia is having technical issue and they're IT department is currently trying to resolve the issue.
You will not get a strike us unpaid item.
Never got the link, Never found any evidence supporting their claim about eBay AU having issues, I will get a strike for the unpaid item

23 nov [PayPal notification]
Payment has been refunded again

23 nov [I made the payment again]
Order was stil open, they still hadn't delivered the cancellation promised in their 17nov message, so I paid again.

23 nov [I send a eBay message to them]
If you want to deliver, deliver. If you don't plan on doing so, cancel the eBay transaction but do NOT make a direct refund using PayPal leaving the item unpaid in eBay.
So please, take responsibily for your systems messing up, cancel the transaction the right way, and accept the bad (internal) eBay rating this will automatically generate.
Offcourse, payment has been re-made yet again (4th time) because I still have a buying agreement with you..

24nov [eBay message from streetautopars]
A cancellation link will be sent on your account and your refund is being processed.


So now I am yet again waiting, for either the refund yet again, or them finally canceling the order and refunding using eBay.. The thing that bugs me about these jokers is they keep lying, making up the excuses, still are listing over 150k items (1 bolt for $15, really?) and are still abusing the system by not canceling order the way they should, leading to eBay removing any feedback generated by them.

[MadTux]

I'd call it a day and accept my refund instead of getting a box of stones delivered and then fight for refund by court in another country and maybe even loose money to this idiot.

There are enough idiots in the world and naturally some find their way to ebay. Best thing is to stop dealing with them and the problem solves itself, since only idiots buy 11$ bolts from bricks like streetautoparts. Since listing items on ebay costs money, the problem will solve itself sooner or later if he doesn't sell anything

[Richard Crowley]

I'd call it a day and accept my refund...

You seem to have missed the part where the vendor does not cancel the sale in Ebay as they are obligated to.

[MadTux]

I'd call it a day and accept my refund...

You seem to have missed the part where the vendor does not cancel the sale in Ebay as they are obligated to.

But I rather have an unpaid item then a 50++$ box of stones

[Fraser]

I have watched this thread since the beginning and even made comment that it was likely an error and a refund would result. Most who bought the units did so in the full expectation that they would not get such a unit for $11. Common sense tells you that.

I have watched this debacle develop into a major discussion and that is what a forum is for so no worries. No harm done by such.

I do have a comment to make though...... ask yourself how old you are and how much longer you expect to live, then consider the time you are wasting chasing this seller and how much that continues to cost you ? You will not get that time back and you could have been having more fun doing something else instead. We are all terminal, do not waste your life chasing fools or you will become a fool as well    Of course if you like wasting your life on such pursuits then fill yer boots and be happy 

Me ? I prefer to focus on life's positives.


Aurora

You have one life......live it.

[Falcon69]

The problem here is not the fact the item is not being shipped as paid for, regardless of whether it was in error of price when posted on eBay, though, I doubt this company ever had the item to sell, based on the other auctions it is running.  The problem is the fact that these buyers are getting an unpaid item mark on their eBay rating.  It was the seller who posted the item, and instead of refunding the money the correct way, so the buyer does not receive a bad rating on their part, the seller is skating around that and found a loop hole to protect them. Them who made a mistake in the first place.  I don't care if it was a legitimate priced auction or not, or something else.  It was the seller's mistake, yes, but the buyer shouldn't suffer consequences for it.

This upsets me greatly. All would be fine if they just refunded the money through eBay, but seller is obviously refusing to do that by continually making excuses and refunding via PayPal directly, leaving a bad unpaid item mark on the buyers.

This is wrong, period.

[idpromnut]

I bought on of these, had the emails, got the refund, and just got a message from Ebay that the auction/sale has been officially cancelled by the seller. All loose ends tied up.

[Richard Crowley]

All loose ends tied up.

Well....  They still have 135,426 items listed in "Consumer Electronics".  Including the same old items worth 10-50x the price they are listing.
Even legitimate sellers of electronic items have only a fraction of that number of items on Ebay.  These people are certifiably insane.

[idpromnut]

All loose ends tied up.

Well....  They still have 135,426 items listed in "Consumer Electronics".  Including the same old items worth 10-50x the price they are listing.
Even legitimate sellers of electronic items have only a fraction of that number of items on Ebay.  These people are certifiably insane.

True, I should have said that from a personal perspective on my Ebay account, all loose ends have been tied up. I still dislike the shotgun Ebay-auction thing they have going as well.

[Yago]

Got a message from EBay:
"The order was cancelled by the seller".

[bingo600]

Same here

Got a message from EBay:
"The order was cancelled by the seller".

That was actually all i wanted from the moment seller wouldn't deliver.
I never really expected to see any PSU's , but did expect seller to cancel the sale.

/Bingo

[AwArD_RzD]

They cancelled my order too, 1 day before we can open a no received claim, coincidence.. i think not hahaha...

[CrashO]

And I just got another refund (number 4) by them, still no cancellation... I am giving them until tonight (GMT), so about 16 more hours, until I am paying again. 
Simply because, they are required to by eBay, and the wanks promised it to me 3 times and didn't do so (to be expected offcourse):

13 November, eBay message from street-autoparts: "Your order will be cancelled and you will be refunded in full if any payment has been made."
17 November, eBay message from street-autoparts: "A cancellation link will be sent to your account, hopefully all the transactions will be refunded and cancelled within 24-48 hours."
24 November, eBay message from street-autoparts: A cancellation link will be sent on your account and your refund is being processed."

 

[CrashO]

Never thought it would happen, But it's finally over.
"The seller canceled your order"

Time do go back to business as usual

[Richard Crowley]

There appear to be a few Ebay black-lists on the interweb. But all the examples I have found (in 3-4 minutes of "research") are for sellers to block problem buyers. I didn't see ANY mechanisms for warning buyers of problem sellers.

[george graves]

IIRC it's part of ebay's TOS that you don't review buyers or sellers outside of ebay.  They have a ban on black lists.   

[Richard Crowley]

IIRC it's part of ebay's TOS that you don't review buyers or sellers outside of ebay.  They have a ban on black lists.   

They apparently are good at banning seller black-lists.  But there appear to be several black-lists of buyers thriving out there on the interweb.