Mouser Decline?

[allegroagitato]

haven't had any trouble with Mouser's website ever. But the long processing time for orders is a pain. It has been like this since january. I'm used to it now, but what bugged me in the first place is they don't say anything on their website about longer processing times. I was used to getting my orders within 2-3 workdays. And my ordering habits were tuned to that. For time critical orders i've had to sometimes order parts at RS or Farnell.

[Simon]

You mean RS and farnell have stock and correctly report it on their site?

[SMTech]

You mean RS and farnell have stock and correctly report it on their site?

Funny

[Simon]

You mean RS and farnell have stock and correctly report it on their site?

Funny

Yea until you try to order. RS will not allow you to search based on availability, so you spend more time trying to find out what 1k resistors they have than some specific chip. Farnell's online stock reporting is 2+ hours out of date. I watched once as I ordered the last stock there was of something, amazing it was actually in stock and I looked in now and then, hours later it went out of stock due to my order.

[jmelson]

So, now, a WHOLE WEEK after I placed a web order with Digi-Key, I called AGAIN, and they said they would try to get the order out today!  GEEZ, this is SURE a BIG change from just a month ago, when I got same day shipment.

I was getting ready to duplicate the order at Mouser, but I guess I'll hold off for a bit.  This is a $570 order.  I don't want to get caught with twice the parts as I need.

Jon

I call Digi-Key daily, they still have no idea when my order will ship.  It has now been SEVEN full business days the order is just sitting.
They did tell me they have 80 warehouse staff on quarantine, but said they were "catching up".  I sure don't see any proof of that.

Jon

[NorthGuy]

I call Digi-Key daily, they still have no idea when my order will ship.  It has now been SEVEN full business days the order is just sitting.
They did tell me they have 80 warehouse staff on quarantine, but said they were "catching up".  I sure don't see any proof of that.

May be your order requires some processing.

I had two orders shipped this week. There was only 1-2 day delays.

I keep having problems with FedEx, mostly lengthy delays. One of my FedEx orders (from Mouser) was sent to Paris and back. Even now, a DigiKey order sits in Winnipeg in "picked up" state since March 16 without any movement.

[jmelson]

I call Digi-Key daily, they still have no idea when my order will ship.  It has now been SEVEN full business days the order is just sitting.
They did tell me they have 80 warehouse staff on quarantine, but said they were "catching up".  I sure don't see any proof of that.

May be your order requires some processing.

No, I have used them for "value added" items in the past, it usually causes no delay.  But, this order had NO value-added items at all,
just SMT resistors and capacitors.  I did order some solder paste, which might need some kind of special handling, placards and labels or whatever.  Their phone system was bolixed today, I got a message "this mailbox has not been set up yet" and then they hung up on me, 3 times.  This was on their 800 number!  I finally got through with their onliine chat, and they said they hoped to get my order out today.  We shall see!  Grumble.

Jon

[jmelson]

Well, finally, later Friday night, Digi-Key shows the order as "shipped", meaning it is in a box with a label on it.  So, that's over SEVEN business days.  I'm guessing they are mostly shut down with 80 warehouse staff off work.  With tens of thousands of orders pouring in every day, I don't know how they will ever get caught up.  Sounds like a nightmare.

Jon

[SilverSolder]

Meanwhile, the last of my eBay "back fill" orders came in today.  I bought a few books of SMT components to make sure the chances of running out of R and C is minimal!

[jmelson]

And, finally, my order from Digi-Key on March 10 came in today!  Geez, this is starting to make things hard.  One day short of TWO calendar weeks.

Jon

[phil from seattle]

I have another order into to Mouser and it has been sitting 2 days in "Processing".  I got this in email a few minutes ago:

We are working as quickly as possible to ship your order. We expect your order to be shipped by 2021-03-26. These delays are due to extended warehouse processing times, caused by peak volume, and COVID prevention procedures.

I'll give them credit, they are learning.

Phil

[phil from seattle]

And, finally, my order from Digi-Key on March 10 came in today!  Geez, this is starting to make things hard.  One day short of TWO calendar weeks.

Jon

I have been buying from LCSC and with DHL shipping, I'm seeing 4 day delivery.  My last JLCPCB PCB took 5 days from the pushing the buy button to holding it in my hand. Makes you wonder...

[ve7xen]

I have another order into to Mouser and it has been sitting 2 days in "Processing".  I got this in email a few minutes ago:

We are working as quickly as possible to ship your order. We expect your order to be shipped by 2021-03-26. These delays are due to extended warehouse processing times, caused by peak volume, and COVID prevention procedures.

I'll give them credit, they are learning.

Phil

To add to the pile, I placed an order on 2021-03-17 and have received two of these e-mails now, the latest estimating shipping today (2021-03-24). It hasn't shipped yet at 5:30 PDT, any bets on whether it'll go out tonight, or I'll get another e-mail pushing the date a few more days? 

Pretty annoying that my PCBs will probably be manufactured and delivered from China before Mouser even finishes packing my parts order.

[phil from seattle]

Guess it is, literally, a first world problem. 

[ThomasRR]

No problems here. Even receiving the order in UK: the Brexit is making the import process a mess, but it took a week.
Many companies are facing delays with the courier services. The Covid19 safety protocol is one of many problems right now

[YurkshireLad]

You should try living in Canada. It can take 10 days to get a really small package shipped from British Columbia or Saskatchewan to Ontario.  You just gotta roll with it. 

[NorthGuy]

You should try living in Canada. It can take 10 days to get a really small package shipped from British Columbia or Saskatchewan to Ontario.  You just gotta roll with it. 

It was total disaster in December/January. It's getting much better now.

[SilverSolder]

You should try living in Canada. It can take 10 days to get a really small package shipped from British Columbia or Saskatchewan to Ontario.  You just gotta roll with it. 

The average speed of the Pony Express (including changing to a fresh horse every 10-15 miles, and a fresh rider every 75-100 miles, with a total of 75 horses needed for a one-way trip) was 10mph...    Would these teams using thousands of years old technology have beaten today's postal speed?

[TimFox]

Initially (1860), the Pony Express charged $5.00 for 1/2 oz av. when the normal postage was $0.02.  It still lost money, and did not survive the Civil War.

[SilverSolder]

They obviously applied an enormous amount of resources to achieve 10mph.

Today, you could use a van and switch drivers every 200 miles...    oh, is that what they do already? 

[TimFox]

Yes, the technology is ancient.  The motto misquoted as “neither rain, nor sleet...”  dates back to Herodotus, ca. 500 BC, referring to the Persian royal message service.

[SilverSolder]

The Pony Express would definitely have beaten a package I received a couple of weeks ago from Oregon, which averaged only 8mph!   Progress...

Can't help being impressed by the Pony Express.  What would be the equivalent no-expense-spared postal run using today's technology -  launching a missile loaded with letters, coast to coast?  Using a fighter jet to deliver the mail?


Edit:  A stagecoach could also achieve an average of 10mph,  and is not quite as resource intensive as the Pony Express.




There are so many things we could do to improve the situation from where we are now! 

[ve7xen]

You guys aren't giving modern couriers nearly enough credit. FedEx can get a package from me in Vancouver to Hong Kong in ~72 hours, across the Pacific, and at an average speed of ~88mph. Or across the country to Toronto in a little over 12 hours for ~140mph. Sure, it's expensive as hell, but so was Pony Express.

I'd also wager that the cheap postal service is also an order of magnitude faster today than in the 1800s.

[SilverSolder]

You guys aren't giving modern couriers nearly enough credit. FedEx can get a package from me in Vancouver to Hong Kong in ~72 hours, across the Pacific, and at an average speed of ~88mph. Or across the country to Toronto in a little over 12 hours for ~140mph. Sure, it's expensive as hell, but so was Pony Express.

I'd also wager that the cheap postal service is also an order of magnitude faster today than in the 1800s.

By the late 19th century, there were between six and twelve mail deliveries per day in London, permitting correspondents to exchange multiple letters within a single day...   we have gone backwards in many respects.

[NorthGuy]

By the late 19th century, there were between six and twelve mail deliveries per day in London, permitting correspondents to exchange multiple letters within a single day...   we have gone backwards in many respects.

Really? How many timers per day can you exchange texts?