We ordered some production parts on 7/1, and never heard from them. I followed up twice in the meantime. No response.
Today they told me they canceled the order, because they "lost" our order from 7/1 and are only now getting around to entering it into the system. And they have since sold the parts to someone else.
And why did they not respond to my emails on 7/6 and 7/7? Because they are "a few days behind on emails".
This is absolutely ridiculous.
And to top it off, all email order communication (updates, shipping, etc.) is done referencing an internal sales order number that is not available for the customer to see, *anywhere*. Orders listed on the website use a totally different numbering system.And since they don't answer their phone OR email, so there is no way to match order updates via email to actual orders.
/rant