Electronics > Manufacturing & Assembly

Shame on Rochester Electronics

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We ordered some production parts on 7/1, and never heard from them.  I followed up twice in the meantime.  No response.

Today they told me they canceled the order, because they "lost" our order from 7/1 and are only now getting around to entering it into the system.  And they have since sold the parts to someone else.

And why did they not respond to my emails on 7/6 and 7/7?  Because they are "a few days behind on emails".

This is absolutely ridiculous. 

And to top it off, all email order communication (updates, shipping, etc.) is done referencing an internal sales order number that is not available for the customer to see, *anywhere*.  Orders listed on the website use a totally different numbering system.And since they don't answer their phone OR email, so there is no way to match order updates via email to actual orders.


schmitt trigger:
Rochester has the users of obsolete or close to obsolete components, literally grabbed by their balls.

Is either that or go to Alibaba or Ebay.

When someone has that much power, there is no real incentive to have a good customer support department.

"literally" by the balls?  Oy.

Apparently.  I hadn't used them for much before, but this particular part is a modern, active component.  Now I have to resort to win-source.

"Once you have them by the balls, their hearts and minds will follow."  American military doctrine.


--- Quote from: jrs45 on July 14, 2021, 07:03:38 pm ---Now I have to resort to win-source.

--- End quote ---
I'd rather stab myself in the eye with a spoon. Good luck


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