Author Topic: What is going on with PCBWay 2024.05.06???  (Read 2020 times)

0 Members and 1 Guest are viewing this topic.

Offline mainrTopic starter

  • Newbie
  • Posts: 4
  • Country: ca
What is going on with PCBWay 2024.05.06???
« on: May 06, 2024, 01:54:43 pm »
Does anyone know what is going on with PCBWay?
It is now May 6th, 2024. When I open their web page, there is (still) a banner at the top of the page indicating they will be closed May 1 for holiday.
When I open the online chat, I get a message indicating the online-sales team is not currently available, then lists their hours as 0:00-24:00 Mon-Fri. (so they should be online & available).
Individually, I wouldn't be too concerned, but given the two minor issues together... ?
 

Offline mainrTopic starter

  • Newbie
  • Posts: 4
  • Country: ca
Re: What is going on with PCBWay 2024.05.06???
« Reply #1 on: May 06, 2024, 02:44:38 pm »
They must be working through some kind of outage.

I finally opened a chat, but was directed to 'PCBWay Europe' (first time I've seen that - I'm in Canada).
I'm currently #6 in queue (also the first time I've been in queue for their chat - normally I'm immediately online with support).
 

Offline Kean

  • Supporter
  • ****
  • Posts: 2139
  • Country: au
  • Embedded systems & IT consultant
    • Kean Electronics
Re: What is going on with PCBWay 2024.05.06???
« Reply #2 on: May 06, 2024, 02:48:18 pm »
If you don't have any response, you could try contacting @ansonbao (PCBWay Marketing Manager)
He is a user here https://www.eevblog.com/forum/profile/?u=120207
 
The following users thanked this post: mainr

Offline globoy

  • Regular Contributor
  • *
  • Posts: 211
  • Country: us
Re: What is going on with PCBWay 2024.05.06???
« Reply #3 on: May 06, 2024, 03:38:50 pm »
I'm not sure about the online chat but in the last week I ordered a bunch of PCBs that they built and shipped to me yesterday.  And last week they shipped an assembly order I had in with them.  So they seem to be up and running post May 1.
 
The following users thanked this post: mainr

Offline mainrTopic starter

  • Newbie
  • Posts: 4
  • Country: ca
Re: What is going on with PCBWay 2024.05.06???
« Reply #4 on: May 06, 2024, 04:21:16 pm »
They must be working through some kind of outage.

I finally opened a chat, but was directed to 'PCBWay Europe' (first time I've seen that - I'm in Canada).
I'm currently #6 in queue (also the first time I've been in queue for their chat - normally I'm immediately online with support).

UPDATE
I was distracted & failed to respond when I reached the head of the queue, so the chat was closed.
I tried re-opening the chat, but now the chat shows 'not available' again.
 

Offline mainrTopic starter

  • Newbie
  • Posts: 4
  • Country: ca
Re: What is going on with PCBWay 2024.05.06???
« Reply #5 on: May 06, 2024, 06:36:56 pm »
UPDATE
Chat seems to be up now. Of course, they deny they are having any problems... ??? :-//
I was directed to leave (another) message for my service rep.
For some reason, I get assigned a new rep periodically.
I'm hopeful I'll get this resolved soon...
 

Offline S. Petrukhin

  • Super Contributor
  • ***
  • Posts: 1270
  • Country: ru
Re: What is going on with PCBWay 2024.05.06???
« Reply #6 on: May 07, 2024, 09:07:38 am »
In general, May 1 is Workers' Solidarity Day. This is a holiday that is celebrated in many countries.
In Russia, for example, Victory Day is followed on May 9th and in some years weekends from May 1st to May 10th continuously.

But... Amazon cloud has started blocking access to their servers from Russia.
They could have done it clumsily and disrupted the work.
Or the Chinese finally understand that you can't trust American resources, at any moment the crooks can simply deprive you of everything, so they move to another server.
And sorry for my English.
 

Offline ansonbao

  • Regular Contributor
  • *
  • Posts: 138
  • Country: cn
  • Never stop learning
    • pcbway
Re: What is going on with PCBWay 2024.05.06???
« Reply #7 on: May 14, 2024, 07:07:38 am »
Hi,Guys
I will explain that.Our holidays are on the 4th, 5th, and 6th. During this period, our French colleagues will be on duty online.
You can send mails to your sales rep,usually they will handle it in the evening.
I am PCBWay manager and you can ask me any questions about PCB.
 


Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo
Smf