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Electronics => Metrology => Topic started by: Nixfried on October 09, 2019, 09:52:32 am

Title: Prema support running out... (maybe)
Post by: Nixfried on October 09, 2019, 09:52:32 am
I recently bought a broken Prema 6047 on ebay, fixed it and got in contact with the manufacturer to ask a few questions. (Which were answered competent and quick, even got a replacement part for free!)
But in the process of asking i got the information that the service technician responsible for fixing/calibrating these meters leaves the company mid november, and it is unknown if they continue to support these  devices. (They stopped selling meters in 2002).
So just a heads-up for every Prema voltnut here, if you want your device calibrated by Prema(inhouse) you should arrange an appointment ASAP!

Let's hope they hire another service technician which will service these wonderful meters...
Title: Re: Prema support running out... (maybe)
Post by: maginnovision on October 10, 2019, 01:08:47 am
Maybe I'll ask them then. Apparently nobody in NA can calibrate my 8017.
Title: Re: Prema support running out... (maybe)
Post by: mjhvanvliet on October 10, 2019, 07:13:25 am
Thanks for your reaction. I would like to have my Prema 5017 calibrated by Prema because I think they know the multimeter best (last time I had a different company but wasn't completely satisfied). I had the calibration form already printed out on my desk a few months, but because of your reaction I send my multimeter to Prema today.  :-+
Title: Re: Prema support running out... (maybe)
Post by: maginnovision on October 11, 2019, 08:11:43 am
Well I emailed for a quote(also looking to see if they have a scanner card/backplate even though it'd be $800 or more). As long as my house doesn't burn down(Big fire couple miles away) I should be able to get it sent in.
Title: Re: Prema support running out... (maybe)
Post by: Nixfried on October 11, 2019, 09:31:42 am
I just received an e-mail.
The Prema management decided to continue their support!
Another service technician will be trained!!!

 :clap:
Title: Re: Prema support running out... (maybe)
Post by: maginnovision on October 11, 2019, 09:52:33 am
Excellent. I feel like maybe they're going through this every 6 months as it was a similar situation not long ago. Maybe I'll see about getting the 5017 calibrated too just in case.