Author Topic: Prema support running out... (maybe)  (Read 611 times)

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Offline Nixfried

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Prema support running out... (maybe)
« on: October 09, 2019, 09:52:32 am »
I recently bought a broken Prema 6047 on ebay, fixed it and got in contact with the manufacturer to ask a few questions. (Which were answered competent and quick, even got a replacement part for free!)
But in the process of asking i got the information that the service technician responsible for fixing/calibrating these meters leaves the company mid november, and it is unknown if they continue to support these  devices. (They stopped selling meters in 2002).
So just a heads-up for every Prema voltnut here, if you want your device calibrated by Prema(inhouse) you should arrange an appointment ASAP!

Let's hope they hire another service technician which will service these wonderful meters...
« Last Edit: October 09, 2019, 03:26:26 pm by Nixfried »
 
The following users thanked this post: TiN, Kean, Theboel

Offline maginnovision

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Re: Prema support running out... (maybe)
« Reply #1 on: October 10, 2019, 01:08:47 am »
Maybe I'll ask them then. Apparently nobody in NA can calibrate my 8017.
 

Offline mjhvanvliet

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Re: Prema support running out... (maybe)
« Reply #2 on: October 10, 2019, 07:13:25 am »
Thanks for your reaction. I would like to have my Prema 5017 calibrated by Prema because I think they know the multimeter best (last time I had a different company but wasn't completely satisfied). I had the calibration form already printed out on my desk a few months, but because of your reaction I send my multimeter to Prema today.  :-+
 

Offline maginnovision

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Re: Prema support running out... (maybe)
« Reply #3 on: October 11, 2019, 08:11:43 am »
Well I emailed for a quote(also looking to see if they have a scanner card/backplate even though it'd be $800 or more). As long as my house doesn't burn down(Big fire couple miles away) I should be able to get it sent in.
 

Offline Nixfried

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Re: Prema support running out... (maybe)
« Reply #4 on: October 11, 2019, 09:31:42 am »
I just received an e-mail.
The Prema management decided to continue their support!
Another service technician will be trained!!!

 :clap:
 
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Offline maginnovision

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Re: Prema support running out... (maybe)
« Reply #5 on: October 11, 2019, 09:52:33 am »
Excellent. I feel like maybe they're going through this every 6 months as it was a similar situation not long ago. Maybe I'll see about getting the 5017 calibrated too just in case.
 


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