Electronics > Metrology

Why do companies force you to ask for a quote?

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blacksheeplogic:

--- Quote from: jeremy on March 02, 2016, 10:48:59 pm ---I don't think this is true. Most manufacturers which don't have direct sales won't list a sales contact or say to "contact for a quote", "please call", etc

--- End quote ---

My experience has been that they will provide contact information and forward those requests onto a supplier/distributer. In some cases this can take several days.

tautech:
In my case I can't afford to stock all my suppliers products and wouldn't want to either plus I have to buy in US$ and with a constantly varying exchange rate makes it difficult to set pricing even on a short term basis.

It's easier to make my contact details freely available on a website and have clients inquire.

Times have changed and there's less companies that send spam as there once was and for sure there's no better way to drive customers away.

Better companies have a distributor list on their websites for local supply so you can contact a "real" person.

Malaclypse:
I sell the kind of equipment that you need to email us for a quote for. I'm one of the people that will answer an email with a quote.

I don't sell the kind of test gear people here are interested in, but I think it's close enough that I can add to the conversation.

It's quite a technical product, and I think most customers would not be able to select the best product on their own. Most customers come at us with a problem they want to solve, and we help them select a product with options etc.

Often when a customer does come in with a specific product they want it's one of the high end models we advertise. A lot of the time it turns out they don't really need that, and we actually save them money compared to a webshop.

A while ago we started putting the price online in an online store. It hasn't been very popular. I can imagine it being more popular with low-end scopes or products like that, but if you are going to spend $10000 on something, it's nice to be able to run your application past an expert.

And yes, we do follow up on leads. But I won't email you again if you tell me you are no longer looking for the product. Normally when I get a response it's from someone who does still want the product but got distracted by day-to-day business.

If you are a hobbyist that already knows exactly what they want I imagine we are a bit of an annoyance. Sorry, you are not the main market.

But I recommend you make as much use of the sales people as possible. Don't research every product before you ask for a quote, just tell them what you want and let them figure out which product would fit that. Only then should you look at the datasheets.

tautech:

--- Quote from: Malaclypse on March 18, 2016, 04:49:42 pm ---I sell the kind of equipment that you need to email us for a quote for. I'm one of the people that will answer an email with a quote........


But I recommend you make as much use of the sales people as possible. Don't research every product before you ask for a quote, just tell them what you want and let them figure out which product would fit that. Only then should you look at the datasheets.

--- End quote ---
Good advice.

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