The below is the backward and forward of emails since the item was returned, to be honest they don't look like they really care
Dear Launa
As a professional Quality control inspector I'm appalled by the situation you are still in. People reported issues with this product on YOU OWN BLOG (
http://www.element-14.com/community/message/23661 ) over 4 months ago and the item is still for sale ! I bought the item 3 months after the issue was reported.
As for your "investigation": "we will investigate" WHAT
you mean you have not investigated yet ?
You still have a 100nF capacitor for sale that went out of production and stock over a year ago and it still shows up as a product you have specially selected to tell me about just because I bought a few when they were going for a good price as they were being "ditched", so really, the better Farnell tries to look the more foolish it looks, just worry about supplying quality products and let THE engineers do the rest !
I'll just learn my lesson and be very wary of anything I buy from farnell that is more than a simple electronic part and perhaps remember that there are other suppliers out there.
Kind regards
Simon
> Good afternoon Simon,
>
> The collection has been arranged from the address you have stated below.
>
> Your comments and feedback have been forwarded to the relevant departments and we will investigate this internally.
>
> We will take the neccessary measures and procedures should this part need to be removed from our range.
>
> Kind regards,
>
> Launa
>
> Launa Gallagher
> Customer Support Team, Farnell
> support@farnell.com
> T: +44 (0 )8447 11 11 13 [Ext. 1733]
> F: +44 (0) 8447 11 11 12
>
www.farnell.co.uk>
> A Premier Farnell Company
>
>
> From: Simon
> Sent: 07 February 2011 17:20
> To: Support-UK
> Subject: Feedback from: Simon
>
> Hello Jonny,
>
> Many thanks for your speedy reply. Please ensure pickup is made from: *************** the driver will need to ask for Simon . I would also like to know what action is being taken on this product, why is it still for sale ? will it be taken down and recalled ? many other people have this item and are complaining on your own blog. but I see the item still for sale.
>
> Kins regards
> Simon
>>
>>
>> Dear Simon,
>>
>> Please accept our apologies that the part received did not make your expectations. I have arranged a return and collection request, if you could please parcel up the non working item with a copy of the original despatch note inside and then please mark the outside of the returns number with the following returns number: 2462762. I have arranged a UPS collection and they will collect within the next 48 hours, once this has been processed through our returns department a credit will be applied to your account.
>>
>> Please don’t hesitate to contact us if you have any further queries.
>>
>> Many thanks and kind regards
>>
>> Jonny
>>
>> Jonny O'Carroll
>> Customer Support Team, Farnell
>> support@farnell.com
>> T: +44 (0) 8447 11 11 13 [Ext. 1762]
>> F: +44 (0) 8447 11 11 12
>>
www.farnell.co.uk>> A Premier Farnell Company
>>
>> -----Original Message-----
>> From: simon
>> Sent: 07 February 2011 12:49
>> To: Support-UK
>> Subject: Feedback from: Simon
>> Issue: Returns_Queries
>> My_Issue: I have orderedand received a soic8 test clip your part number 178278. I am extremely disatisfied with this product as it simply does not work ! >From what I can tell the contacts in the clip are too short to meet the pins of the IC. I am discustedand appalled that this item is even sold. Your own element14 "blog thing" has a discussion on this very product and the fact that it is useless. I would like to return the item for credit. Please let me know what I should do. Kind regards Simon
>>
>> submit_x: 73
>> submit_y: 3
>> submit: submit