Cheers both.
I realise that I am moaning and need to do something about my various connections.
I think that ISPs would save themselves a few calls if they advertised more clearly though.
They advertised it perfectly fine since you can clearly get good speeds.
Be thankful that your ISP is not taking advantage of you. Some ISPs out there will indeed fix your network for you too, but by doing so they will rent you out networking equipment like routers and wifi accesspoints. As a result you keep paying a few dollars worth of rent every month for having a cheep piece of crap piece of network equipment lended to you that costs 20$ in the store. So after a year or so the ISP recovered there investment in the value of the cheep $20 access point and keep turning a extra profit of $20 per year off you. Nothing in life is truly free.
This is the equivalent of paying the water company to lay a new big fat water pipe to your house so you can get 10x more gallons per hour out of it. But once they hook it up to the water meter you keep using your old thin pipes to take it around the house. Then you complain to them that the water company didn't provide you with the service you paid for. They are a water distribution company so they upgraded their infrastructure to your wishes, not the local plumber that comes fix the pipes that you own. Technically they are not allowed to even touch your pipes without your permission, just the same as you are not allowed to tamper with the water companies infrastructure.
If you want someone else to upgrade your network infrastructure for you then you need to call the "internet plumber" to come do the network overhaul for you. This is mostly in the form of computer repair shops that might be able to send a repair technician to set up your network for you. Typically this is only done by people who don't have the computer skills to do it themselves, since then not only do you still need to buy the new network equipment, but you also have to pay the computer repair shop for the technicians time taken to install it all.
In regards to my ISPs service (UPC Telemach) they did an amazing job. They put the fiber cable into our yard, ran it to the house, put in a splice box, ran it up the house, fished it trough the cable tubing into the room, spliced in a fber jack, set up the fiber modem, ran and spliced in the coax cable TV from the modem (the modem serves as the fiber to coax converter for DVB-C) and did all of this for free. The technician was even nice enugh to notice i am using my own router and phoned back to HQ to have the modem configured for dumb bridge mode with no routing. The only part of my own LAN network he touched is plugging the ethernet cable into my router to serve it the sweet new fiber juice from the modem. Technicaly you can call them to come fix your LAN network too, but they will charge you the technicans hours. They will only come fix for free any issues related to there own infrastructure (This means up to the modem since the ISP owns it and is lending it to you)