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Can only access site through vpn



With Sky (UK) and have a Sky Q hub.

Trying to access UK government pension site.

I can get to the following totally fine

but if I click START on the above page, nothing happens and the server eventually times out.

I’ve tried on Safari, Chrome and Firefox, on my IPad and my windows PC.

However if I turn my VPN on and pick a random server, the page loads instantly. Here’s the link

I turn VPN off, link times out, turn it back on, instantly loads.

I’ve reset my Sky hub, still the same, I’ve tried using and as my DNS server on my iPad, still the same.

Any suggestions please?


Fixed, turned router off for 30 mins to get a new public ip address, all fine now


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