For those that want the TLDR:
I suggest watching the whole thing through on his channel. I like these timestamps 5:19 Denies files for off-the-shelf variable frequency drive (VFD) that anyone can buy on the market for significantly less than tormach markup. 11:00 tormach says go in business to fix vehicles not our stuff. 18:16 Tormach says "we Don't support 3rd party component level repair." There are tons of other great points made in here this is just what stands out to me.