Don't think only on the customer's fault, your own power supply could also fail for whatever reason.
It's not a toy or a simple thing that will just make a little bang and end of the story.
Batteries must be treated with caution and within safety limits.
You could get sued if they find your device was poorly made,
avoiding any safety systems, not to mention if it causes personal damage.
Why did the battery explode? -I don't know, it's not covered by the warranty. Doesn't sound like a good argument!
For the overvoltage protection, you simply put a fuse and a clamp diode.
If the voltage is exceeded, the diode shorts the line and burns the fuse. Simple, and safe.
The customer will send back the device, you'll see what happened, deny warranty and quote a reparation. Everyone happy.
But you know you made a good job by not letting things to the luck.