Hello. Sorry for the late reply.
Yes I tried to set the encoder back to its place, but it doesnt work any better. As for the encoder, they dont have hall sensors. Its an optical encoder with a diode and a photo-sensor or transistor on the other side. The glass in between has markings and these 3 symmetrical outputs are provided as feedback for the servo drives plus a digital signal of some sort.
I have a damaged one on my desk so I can take some pictures.
As for the drives: I changed the upper boards in between the same types, and I know that one of the upper boards has some failure, but without any schematic its like looking for a needle in a haystack.
The symptoms of my bad ones are:
The motor tries to rotate but the shaft doesnt move, the noise is getting louder then after a specific amount of steps the drive shuts off the servo-on signal and displays an error. Most of the times the error is a position error but sometimes its overtorque - so because both of these are calculated from the position which is provided by the encoder, I think the problem will be there.