One, CNI/BW TEK barely covers the IR emissions from the pump diode at 808 nm IR in those things. Thus be careful, and Danger, Class IIIB Infrared Diode Laser, Avoid Direct and Specular Reflections. Wear OD4 (optical density four) or greater IR safety goggles designed for 808 nm light if working on the unit cover off/power on.
You should spot the problem with the power off, no problem. Most CCD based cameras can see the 808 IR, unless they have a blocking filter in the lens..
Two, CNI glues down optics on bits of aluminum and indium foil for alignment. A slight bump with cover off, and the internal cavity optics will be misaligned. The factory aligns using an autocollimator, thus recovering lasing if you bump an optic can be well nigh impossible for a beginner. CNI has never heard of and never will spend the money for good adjustable intracavity mirror mounts..,,,, Everything is glued down or held with simple clamps. I am in no way shocked that you have a loose optic in one of those.
Three, with the cover off, the way CNI mounts the pump diode, makes it susceptable to ESD.... Be careful not to get near the pump diode assembly.
My bet is you have a loose light sensor pickoff beamsplitter or loose IR filter...