You can just apply Occam's razor, and assume that the engineers at a billion dollar hardware company know what they are doing.
They pot it to increase reliability, otherwise they wouldn't spend money on it.
Potting is mainly to protect against moisture, and hence, to increase reliability by reducing moisture damage. Potting also prevents large and heavy parts like inductors from shaking off. The added mechanical firmness helps some components, but components that are fundamentally sensitive to mechanical firmness are then susceptible to a new failure mode.
MLCC cracking is primarily solved by reducing board flex by choosing mounting points appropriately, and using soft terminated MLCCs.
I don't think anyone at that billion dollar hardware company chose to pot
to solve MLCC cracking. Potting is for different reasons. As I said, they probably just engineered the potting compound to be
MLCC-neutral, i.e., they made sure the MLCCs do not crack, and then made sure potting doesn't make them crack, either - i.e., use a compound which is soft (but not too soft, so it would not help), which does not develop internal tensions when curing, something which thermally expands at the same rate as the PCB so that it does not
cause PCB flexing. In other words, something which is known and tested to not cause MLCC cracking.
The problem is, when you assume that others know what they are doing, even if that assumption is true, you don't know
why they are doing that. Your Occam's razor completely ignores all technical details, and
details matter. The assumption they do it for MLCC cracking prevention is completely your invention and not explained by the billion dollar-ness of the company at all. I'm merely saying I don't share this assumption. I bet the potting is to hold the heavy inductors in place plus protect against moisture, simple as that.
The reason I am posting this is because I have seen reports on this forum and elsewhere, where adding a potting has caused significant levels of MLCC cracking failures. This is why I don't believe anyone tries to use potting to
solve MLCC failures.